Customer Service Executive (Property)

SIM LIAN CONSTRUCTION CO. (PTE.) LTD.; Singapore; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in property development is seeking a dedicated Customer Service Representative to enhance client relations and ensure seamless transactions. In this role, you will engage with customers, addressing their inquiries and concerns while coordinating with various internal departments. Your ability to foster strong relationships and provide exceptional service will be crucial in contributing to a positive customer experience. If you are passionate about real estate and excel in a dynamic environment, this role offers a fantastic opportunity to make a significant impact.

Qualifications

• Minimum 2 years of experience in customer service, preferably in real estate.
• Excellent communication skills and a customer-focused demeanor.

Responsibilities

• Serve as the primary contact for customer inquiries via multiple channels.
• Build and maintain strong relationships with customers.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Organizational Skills

Education

Diploma in Business Administration

Bachelor's Degree in Marketing

Tools

Microsoft Office Suite

Job description

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions, providing timely and accurate information regarding property availability, pricing, features, and the purchase/rental process.
• Build and maintain strong relationships with customers by understanding their needs, anticipating their concerns, and providing personalized assistance.
• Handle and resolve customer complaints and issues efficiently and professionally, escalating complex matters to the appropriate departments while ensuring timely follow-up and resolution.
• Coordinate with internal departments such as Sales, Marketing, Property Management, and Legal to address customer requests and ensure seamless service delivery.
• Schedule and conduct property viewings for potential buyers or renters, showcasing property features and answering their questions.
• Assist customers with the documentation and processes related to property purchase, sale, or lease agreements, ensuring a smooth and transparent transaction.
• Maintain accurate and up-to-date customer records.
• Gather customer feedback and identify areas for improvement in our processes and services, providing valuable insights to the management team.
• Proactively follow up with customers to ensure their satisfaction and address any outstanding concerns.
• Stay informed about the company's projects, policies, and procedures to provide accurate and consistent information to customers.
• Contribute to a positive and collaborative team environment.
• Perform other administrative and customer-related duties as assigned.

Requirements:

• Minimum 2 years of experience in a customer service role, preferably within the real estate or property development industry.
• Diploma or Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Excellent communication skills, both written and verbal, with a professional and customer-focused demeanor.
• Strong interpersonal and relationship-building skills.
• Proven ability to handle customer inquiries and complaints effectively and empathetically.
• Excellent problem-solving and conflict resolution skills.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of real estate processes and regulations is an advantage.
• Ability to work independently and as part of a team.
• A positive attitude and a genuine passion for providing exceptional customer service.