Customer Service Officer/Executive

SKOOL4KIDZ PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading childcare center in Singapore seeks an Operations and Administration Executive to enhance enrolment and manage daily operations. The role involves customer engagement, administrative tasks, and ensuring safety and health of children. Candidates should have at least 'A' level or Diploma, with 2-5 years of relevant experience.

Qualifications

• 2 to 5 years' related working experience required.
• Comfortable to work overtime if needed.
• Team player with a strong sense of confidentiality.

Responsibilities

• Increase enrolment through customer engagement.
• Ensure smooth fee collection and maintain administrative systems.
• Interface with parents on enrolment and fee matters.

Skills

Analytical skills

Interpersonal skills

Multi-tasking

Integrity

Education

Minimum 'A' level, Diploma or equivalent

Job description

Job Scope:

1.Operations

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

2. Administration

• Ensures the centre administration functions smoothly.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.

3. Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.

4. Personal Development

Attend training workshops, conferences in order to maintain and improve professional competence.

5.Others

• Undertake any other adhoc duties or projects as assigned by Supervisor.

Job Requirements:

• Minimum 'A' level, Diplomaor equivalent
• 2 to 5 years' related working experience
• Comfortable to work Overtime if needed
• Team player with strong analytical skill, integrity with strong sense of confidentiality
• Able to multi-task and work independently
• Good interpersonal skills and willing to learn attitude

We regret that only short-listed candidates will be notified