L2 Support Consultant

amaris; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology consulting firm is seeking an IT Support Specialist to provide second-line support for IT incidents and service requests. The ideal candidate will have experience in Level 2 support, proficiency with ticketing tools, and a technical degree in IT. Join a diverse team and contribute to a vibrant workplace culture focused on growth and impact.

Benefits

Continuous Learning

Vibrant Culture

Global Diversity

Trust and Growth

Meaningful Impact

Qualifications

• Experience with Level 2 IT support for hardware, software, and network-related issues.
• Proficiency with ticketing tools and managing incident lifecycles.

Responsibilities

• Provide second-line investigation and diagnosis for IT incidents.
• Resolve incidents/service requests as per procedures and timelines.
• Liaise with clients and internal support groups.

Skills

IT support

Customer-focused

Organized

Prioritization

Education

Technical degree in IT

Tools

ServiceNow

Windows OS

Microsoft Office

Active Directory

Job description

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description
ABOUT THE JOB
Provide second-line investigation and diagnosis for IT incidents and service requests
Resolve and close incidents/service requests as per procedures and timelines
Escalate unresolved issues within agreed service levels
Ensure incident tickets are updated at all times until resolution
Liaise with clients, internal support groups, and third-party providers as needed
Perform PC staging and hardware/software setup
Execute IMAC (Install, Move, Add, Change) operations
Conduct regular maintenance and support for hardware and software
Troubleshoot and resolve PC incidents and VIP requests
Coordinate with Service Desk for hardware repair requests
Assist local Server Team during server maintenance activities
Provide support during special events and conferences
Support Connected Backup client tools
Provide basic local network support or assist centralized Network team
ABOUT YOU
Experience with Level 2 IT support for hardware, software, and network-related issues
Proficiency with ticketing tools (e.g. ServiceNow) and managing incident lifecycles
Knowledge of Windows OS, Microsoft Office suite, and Active Directory
Familiarity with backup tools and standard IT asset management procedures
Basic understanding of networking (IP, DNS, VPN) and troubleshooting connectivity issues
Academic background: technical degree or engineering school in IT or related field
You are customer-focused, organized, and able to prioritize tasks efficiently under pressure

WHY AMARIS?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.