Case Management Officer, Inclusive Education

PAP Community Foundation; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance child and family development through effective casework. This role involves collaborating with multidisciplinary teams, facilitating communication among caregivers, and ensuring comprehensive support for families. The ideal candidate will possess a relevant diploma and have at least three years of experience in child development or customer service. If you are passionate about making a difference in the lives of children and families, this opportunity offers a chance to contribute meaningfully to community well-being.

Qualifications

• 3 years of experience in child development or related fields.
• Ability to work independently and in a team setting.

Responsibilities

• Facilitates understanding of programs for parents and stakeholders.
• Collaborates with caregivers to support child development.

Skills

Child Development Knowledge

Customer Service Skills

Communication Skills

Team Collaboration

Organizational Skills

Empathy

Education

Relevant Diploma in Child Development

Job description

Key Responsibilities:

• Facilitates parents’ understanding of programme and triangulates information with recommendation(s) from stakeholders

• Collates and consolidates all information about the child and family from relevant stakeholders to provide profile of child through all settings.

• Participates in case discussion by providing information about child and family strengths and needs and identifies possible care plans required for the child and/or family

• Collaborates with all caregivers/educators of child (including parents/caregivers, teachers and stakeholders) to support child and family development (e.g., organizing and/or participating in case discussions with multi-disciplinary team)

• Completes documentation (e.g. case notes) accurately and communicates information effectively to relevant professionals and perform any other administrative support duties / work functions/ tasks related to maintaining and sustaining case work supporting systems

• To undertake, perform or participate in any other executive work assigned by PCF Management

• Document and maintain case files.

• Identify service gaps in response to client needs and make recommendations to improve service provision of programs.

Casework Evaluation:

• Undertake and perform any other administrative support duties/work functions/tasks related to maintaining and sustaining case work supporting systems.

• Participate in intra-case conferences as part of a multidisciplinary team.

• Assist in the development of programs and conduct basic analysis of the data collected.

Casework Intervention:

• Understand relevant agencies offering and tap on community resources to provide intervention support to clients.

• Provide necessary support for families by bring together resources

• Monitor progress and document

• Collaborate across disciplines and sector to bring about change to benefit families

Professional Development:

• Develop professional and engaged relationships with clients and significant others and gather relevant information from clients.

• Participate in professional sharing during monthly meetings.

• Engage in learning opportunities (e.g., participate in community of practice meetings to develop skills and capabilities).

Job Holder Requirements:

• Relevant Diploma related to child development or customer service from an accredited institution

• 3 years of prior working experience in a related field

• Comfortable working independently as well as part of a team, being both client-centred and service-oriented

• Works with ease in an interdisciplinary team,including nurses, therapists and early childhood educators

• Adaptable in a fast-paced environment, with good written and verbal communication skills

• Possessing excellent communication skills, being patient and empathetic, and having the ability to handle stressful situations calmly.

• You should also be organized, detail-oriented, and able to work independently or as part of a team.

• Desires to participate in shaping an early childhood social work intervention model

We regret to inform that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).