E-Commerce Sales Executive

BETA You can view this job in

Customer Service, Marketing / Public Relations, Sales / Retail, Wholesale Trade

$3,000 to $3,500

$3,000 to $3,500 Monthly

CELLARMASTER WINES SINGAPORE PTE LTD

E-Commerce Sales Executive

MCF-2024-0646024

15 SCOTTS, 15 SCOTTS ROAD 228218

Full Time

Executive

2 years exp

Customer Service, Marketing / Public Relations, Sales / Retail, Wholesale Trade

$3,000 to $3,500 Monthly 5 applications Posted 03 May 2024 Closing on 17 May 2024

Reporting to the Sales Director, the E-Commerce Sales Executive is responsible for e-commerce account management, marketplace sales & operations, promotions and campaign planning, online marketing and customer service with the objectives of driving sales and growing brands’ presence online.

Job Responsibilities:

• Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities.
• Optimise end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.
• Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
• Conduct market research and analysis to identify potential prospects, conduct outreach, and build customer relationships to drive sales.
• Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
• Collaborate with cross-functional teams, including wine education, marketing and customer service, to execute online campaigns and promotions to attract leads.
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Other ad-hoc duties assigned.

Requirements:

• 2+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
• Strong expertise in managing product listings, inventory management, pricing strategies, and other e-commerce operations to optimise product visibility, customer engagement, and sales conversion.
• Experience with CRM and marketing automation platforms for customer segmentation, targeting, and personalised marketing campaigns.
• Familiarity with ecommerce platform (Shopify) and online marketing tools, including social media advertising, email/WhatsApp marketing, SEO and SEM.
• Knowledge in wines is a plus.

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Add these skills if you have them

CRM

Market Research

Lead Generation

Account Management

Growth Strategies

Listings

Customer Relationships

Targeting

Online Marketing

Customer Satisfaction

SEO

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