Senior Credit Control Manager (Auto Department)

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company in auto finance is seeking a skilled Credit Control & Collections Manager to oversee the credit and collections team. The role involves developing credit control policies, managing collections, and leading a high-performing team. The ideal candidate will have extensive experience in auto finance and property-backed loans, ensuring compliance and effective risk management.

Qualifications

• Minimum of 5 years’ experience in credit control and collections management.
• At least 3 years in a leadership role.

Responsibilities

• Develop and enforce effective credit control policies.
• Lead the end-to-end collections process.
• Mentor and train credit control and collections officers.

Skills

Credit Management

Negotiation

Communication

Analytical Skills

Problem Solving

Tools

Microsoft Office

Excel

Job description

[Job ID:1005584]

We are seeking a highly skilled and experienced Credit Control & Collections Manager to lead our credit and collections team within the auto finance division. The ideal candidate will have a solid background in credit management, particularly in auto finance and property-backed loans, and will be responsible for implementing credit control policies, managing collections activities, and leading a high-performing team.

Key Responsibilities

• Develop and enforce effective credit control policies and procedures to mitigate credit risk.
• Assess customer creditworthiness through regular financial evaluations and credit risk analysis.
• Monitor accounts receivable aging reports and initiate timely follow-up on overdue accounts.
• Lead the end-to-end collections process, ensuring prompt and professional customer follow-ups.
• Design and implement collections strategies, including payment plans and dispute resolution workflows.
• Collaborate with the finance team to reconcile customer account discrepancies.
• Mentor, train, and lead a team of credit control and collections officers, fostering a culture of accountability and excellence.
• Set and monitor performance metrics; conduct regular reviews to ensure individual and team goals are met.
• Maintain strong relationships with customers to facilitate smooth and transparent payment communications.
• Handle customer inquiries and resolve disputes efficiently and professionally.
• Prepare and present periodic reports on collection performance, aging summaries, and risk assessments to senior management.
• Analyze collections data and trends, providing actionable insights to improve performance.
• Ensure full compliance with all legal, regulatory, and internal policy requirements.
• Identify emerging risks and adjust credit policies or strategies accordingly.
• Collaborate cross-functionally with departments such as Sales and Finance to ensure alignment with business objectives.
• Participate in special projects aimed at improving credit and collections processes.
• Perform any other ad hoc duties as assigned.

Requirements:

• Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans
• Minimum of 5 years’ experience in credit control and collections management, with at least 3 years in a leadership role.
• Deep understanding of credit risk assessment, financial analysis, collections strategy, and legal compliance.
• Strong negotiation and communication skills, with a customer-focused mindset.
• Proficiency in Microsoft Office applications, especially Excel.
• Strong analytical and problem-solving skills with keen attention to detail.
• Demonstrated leadership ability with experience managing and developing high-performing teams.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Chan E Cheng Simone
EA Personnel Registration Number: R25127866
EA License No.: 07C5771

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