Housekeeping Manager

Copthorne King's Hotel Singapore; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Housekeeping Supervisor to lead and develop a dedicated team. In this pivotal role, you will train and mentor staff, ensuring they excel in their responsibilities and achieve career growth. With a focus on effective communication and performance management, you will foster a collaborative environment that enhances guest satisfaction. If you are passionate about hospitality and have a knack for leadership, this opportunity is perfect for you to make a significant impact in a vibrant hotel setting.

Qualifications

• Experience in leading and developing teams in a hospitality environment.
• Strong communication skills for effective team collaboration.

Responsibilities

• Lead and train housekeeping staff to enhance their skills and career progression.
• Conduct daily meetings and performance reviews for team members.

Skills

Team Leadership

Training and Development

Communication Skills

Performance Management

Education

High School Diploma

Hospitality Management Degree

Job description

Job Responsibilities

1. Lead and collaborate with Supervisors to educate them about their roles and support their continual development within their career paths at the hotel.
2. Train and develop Room Attendants, Supervisors, and Assistant Housekeepers to enhance their competencies and prepare them for career progression.
3. Schedule and conduct daily communication meetings with the Housekeeping team to facilitate open exchange of ideas, concerns, and issues related to hotel operations.
4. Share and communicate daily guest reviews, GIF, Revinate scores with the Housekeeping team, and implement corrective actions promptly.
5. Conduct annual performance reviews for team members under your supervision.
6. Assist in ensuring training and development plans are implemented effectively for team members.
7. Ensure proper maintenance and upkeep of all equipment used in the Housekeeping Department.
8. Oversee all internal and external contractors, including landscape, laundry, room attendants, public area attendants, pest control, etc.
9. Supervise the maintenance of plants and floral arrangements within the hotel.
10. Support the AEH/EH in budget forecasting processes for the department.
11. Represent the department in internal and external meetings and take responsibility in the absence of the AEH/EH.