Senior Manager/Assistant Director (Welfare Homes and Sheltered Homes), SSP/OP

Ministry Of Social And Family Development; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Ministry of Social and Family Development is seeking a Senior Manager / Assistant Director to oversee operations policy and service development for low-income families. This role involves developing operational policies, collaborating with training institutes, and leading service delivery model development. Ideal candidates will possess strong analytical and communication skills, along with relevant experience in operations policy.

Qualifications

• Preferably have relevant work experience in operations policy.
• 2-3 years of supervisory experience will be an advantage.

Responsibilities

• Develop and review operational policies for effective service delivery.
• Collaborate with training institutes to enhance sector capabilities.
• Lead development of operational frameworks for residential homes.

Skills

Analytical skills

Problem solving

Communication skills

Project management

Job description

What the role is:

The Social Support Group (SSP) oversees all operational policy, planning, and delivery of social services for low-income and vulnerable families. The Operations Planning Division (OP) develops the operations policy for ComCare schemes and MSF-funded social services for lower-income or vulnerable individuals and families (including the homeless, the destitute, the elderly). The Operations Planning 3 (OP3) Branch oversees operations policy, service development, and capability development of various residential support programmes, namely the Sheltered Homes, Transitional Shelters, and Welfare Homes.

What you will be working on:

The Senior Manager / Assistant Director will report to the Senior Assistant Director overseeing the operations policy, service development, and capability development of programmes for low-income families facing housing instability, groups at risk of homelessness, rough sleeping, and vulnerable elderly. Responsibilities include:• Developing and reviewing operational policies to ensure effective service delivery by appointed Social Service Agencies in residential homes, including:o Monitoring and analysing data to evaluate the adequacy of programme space and quality of service for clients;o Reviewing and refining operational guidelines and referral protocols to address service gaps based on ground feedback or sector developments• Collaborating with training institutes and subject matter experts to develop and implement training programmes that enhance sector capabilities• Leading the development of operational frameworks and service delivery models of next-generation residential homes• Working with internal and external stakeholders to support broader policy reviews, as well as execution of service policies and service improvement initiatives

What we are looking for:

Competencies Required:• Preferably have relevant work experience in operations policy for programmes• Ability to synthesise and analyse data for operations policy reviews• Strong writing, analytical, problem-solving, and communication skills• Strong project management skills• Be self-driven and able to work well under pressure and tight deadlines• Be able to build collaborative relationships with government and community partners, as well as internal stakeholders• 2-3 years of supervisory experience will be an advantage. Functional Competencies include:• Design for Implementation and Communication• Service Strategy and Policy Planning

About Ministry Of Social And Family Development

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes, and services. Our mission is to nurture resilient individuals, strong families, and a caring society that can overcome challenges together. We are committed and passionate about developing a strong social service sector and play key roles in shaping the future of Singapore. Through these efforts, we hope to help our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is challenging and fulfilling, allowing you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!