Guest Relations Officer

The Ritz-Carlton Millenia Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Guest Relations Officer to provide exceptional service to all guests at a luxury hotel. This role involves welcoming guests warmly, ensuring they are escorted to the correct areas, and providing information about hotel facilities. The ideal candidate will have a passion for hospitality and strong communication skills, ensuring every guest feels valued and recognized. Join a dynamic team where your contributions will enhance the guest experience and create lasting memories in a prestigious environment.

Qualifications

• Erfahrung im Kundenservice, idealerweise in der Hotelbranche.
• Fähigkeit, Gäste freundlich und professionell zu empfangen.

Responsibilities

• Begrüßung und Verabschiedung von Gästen, um ein positives Erlebnis zu gewährleisten.
• Zusammenarbeit mit dem Front Office-Team zur Unterstützung von Gruppenankünften.

Skills

Kundenservice

Kommunikationsfähigkeiten

Gastfreundschaft

Education

Abschluss in Hotelmanagement

Job description

JOB OVERVIEW

The Guest Relations Officer is responsible for providing a warm welcome and a fond farewell to all guests and visitors at The Ritz-Carlton, Millenia Singapore. The officer understands the importance of guest name recognition as part of the warm welcome process, consistently using walkie-talkies to ensure all guests are greeted by name.

The role includes meeting all arriving guests at the driveway, escorting them to the Front Desk for registration, the GRO Desk for ECI (Express Check-in), or Limo arrivals. The officer will explain hotel facilities, emergency exits, and guestroom amenities when escorting guests to their rooms.

The Guest Relations Officer must be ready to serve and assist all guests, whether in-house or visitors, with any questions or directions. Additionally, they will collaborate with the Front Office – Groups team to ensure that all arriving groups are escorted to the correct registration area.