Operation Executive

SUN CITY MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading company in the maintenance industry is seeking a dedicated operations manager to oversee site staff, ensure compliance with operational guidelines, and maintain high standards of service delivery. The ideal candidate will be responsible for training new staff, managing client feedback, and ensuring efficient use of resources. This role is crucial for maintaining operational excellence and client satisfaction.

Responsibilities

• Model and communicate mission and values to site staff.
• Prepare and submit operational and HR documentation.
• Forecast and deploy manpower duties and schedules.
• Guide and inspect cleaning jobs according to standards.
• Conduct OJT training for new operations staff.
• Address client feedback and complaints promptly.
• Manage cleaning material stock and equipment.
• Maintain records of meetings and safety documentation.

Job description

1) Model, motivate and communicate regularly to all site staff on the mission, vision, and core values

2) Prepare, organize, collate and submit all required operational and HR documentation to achieve compliance guidelines and deadlines

3) Forecast, plan, recruit and deploy manpower duties and schedules to meet the site contractual requirements

4) Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines

5) Conduct and monitor effective OJT training to all new operations staff based on the training blueprint standards to achieve operational excellence and skillsets

6) Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence

7) To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage

8) Conduct and upkeep proper record of Client's Meeting. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation