25858564 - SRE Analytics Lead

CITIBANK N.A.; Singapore; On-site; USD 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as an SRE Analytics Lead, where you'll leverage your extensive experience in engineering and data to shape the future of production metrics. This role is pivotal in transforming how teams manage reliability and operational risk through meaningful metrics. With a focus on collaboration, you'll drive improvements across the enterprise, utilizing tools like Tableau and Grafana to enhance visibility and decision-making. This opportunity not only allows you to influence engineering outcomes but also to contribute to a culture of proactive reliability management. If you're ready to make a real impact in a dynamic environment, this role is for you.

Qualifications

• 15+ years of experience in SRE, Observability, Engineering Productivity, or Data Engineering roles.
• Hands-on experience with Tableau and Grafana for visualization and reporting.
• Strong command of data integration techniques.

Responsibilities

• Design, build, and own key Production Engineering dashboards and metrics pipelines.
• Track and improve critical production OKRs across Services Production.
• Collaborate with other teams to ensure quality and consistency of engineering data.

Skills

SRE

Data Engineering

Observability

Python

SQL

ETL tools

Communication skills

Education

Bachelor's degree in Computer Science

Tools

Tableau

Grafana

ServiceNow

Jira

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as 25858564 - SRE Analytics Lead based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The SRE Analytics Lead is a strategic professional who thrives at the intersection of engineering, data, and operations. This role reports in to Head of SRE Services & is crucial for building a comprehensive metrics ecosystem for Services business that reflects the true state of our platforms and progress against Production engineering goals.

We are looking for someone, who will influence engineering and production teams across Services & wider SMBF Production to adopt meaningful, actionable metrics – helping shift the culture from reactive reporting to proactive reliability management.

This role is key to uplifting maturity across the enterprise — not just building dashboards, but helping teams internalize what good looks like, and supporting them in closing the gap.

Responsibilities:

• Design, build, and own key Production Engineering dashboards and metrics pipelines, with hands-on ownership across enterprise tools like Tableau, Grafana, Jira, and ServiceNow, giving teams the visibility to make smarter, faster decisions in day-to-day operations and incident response.
• Establish enterprise aligned consistent frameworks and guiding teams in adopting them, you will help mature how the wider production organization defines, tracks, and acts on engineering health and operational risk.
• Own the end-to-end data pipeline – from extraction (via APIs or queries), transformation, validation, and delivery – for SRE & wider Production metrics ensuring fully alignment with bank's Agile workflows.
• Have an automation first mindset - Challenge the status quo, collaborate & contribute innovative solutions to the wider SMBF Production capabilities to improve visibility of key engineering metrics.
• Track and improve critical production OKRs across Services Production such as MTTR, MTTD, change success rate, recovery automation/Swing tests, alert volume, and toil, by providing actionable insights.
• Utilise & re-use the existing enterprise solutions to create a unified view of reliability and recovery trends within Services.
• Collaborate with other central Observability, Architecture and Infrastructure teams to ensure the availability, quality, and consistency of engineering data.
• Build out data models and repositories that support historical analysis, trend forecasting, and anomaly detection.
• Drive executive and operational reporting to tell a real story of engineering progress, platform health, and critical business impact enabling LoBs to take data driven decisions.
• Support SRE tooling strategy by identifying gaps in telemetry, metrics maturity, and automation opportunities.
• Define and operationalize SLIs, SLOs, and error budgets in partnership with other SREs and development teams across Services, ensuring continue refinement.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 15+ years of experience in SRE, Observability, Engineering Productivity, or Data Engineering roles.
• Hands-on experience with Tableau and Grafana for visualization and reporting.
• Strong command of data integration and engineering techniques (e.g., REST APIs, SQL, Python, ETL tools, data modelling).
• Experience building metrics pipelines and data workflows across ServiceNow, Jira,Grafana, cloud telemetry, and operational systems.
• Familiarity with defining and implementing SLIs, SLOs, and error budget-based engineering workflows.
• Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs
• Demonstrated ability to influence enterprise outcomes using data – from post-incident reviews to quarterly engineering OKRs.
• Strong communication skills with the ability to engage both senior technical and non-technical audiences.
• Demonstrated social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions
• Ability to communicate well at all levels and network / influence at all levels
• Ability to balance multiple demands and work both independently and as part of a matrix organisation to develop solutions

Education:

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related technical field, or equivalent practical experience.

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei