Vice President, Customer Service - Wealth & Personal Banking

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Vice President, Customer Service.

• The jobholder plays a key role in ensuring the smooth running of the retail branch operations by providing the highest level of service standard to our customers. The jobholder needs to supervise a team and ensures that all relevant parameters provided by local regulatory Monetary Authority of Singapore and internal guidelines, including audit requirements are observed and adhered to
• The jobholder’s major challenge is to continuously review the operations and procedures to enhance efficiency and productivity. Minimize operational lapses and losses in the form of cash discrepancies, exchange losses, etc
• The jobholder is required to exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits
• The jobholder will adhere and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
• The jobholder should lead a team in delivering consistent and high level service standards in line with our Key Service Moment (KSM) principles
• The hold holder should promote open communication and teamwork and develop staff ‘s skills and competency.
• The jobholder should generate creative ideas to maintain and enhance staff morale and motivation level with an aim to provide the highest level of service to customers in this competitive and fast growing financial environment.
• It is also the job holder’s responsibility to lead the team in adopting a service and sales culture to proactively introduce the banks products to our customers.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply

• Some years of experience in the banking industry and has strong leadership skills with the ability to develop, direct and implement plans
• Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers

To be considered for this role, the relevant rights to work in Singapore is required.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.