Senior Exec/AM, Operations and Associate Trainer Pathway (TTT), Bettr Academy

BETTR BARISTA PTE. LTD.; Singapore; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Operations Coordinator to support Academy operations. This role involves leading a team, managing daily operations, and ensuring excellent customer service. You will play a vital part in fostering a culture of excellence and continuous improvement while conducting training classes and workshops. If you are passionate about education and have a knack for problem-solving, this is the perfect opportunity to make a meaningful impact in a socially responsible organization.

Benefits

Flexible working hours

Professional development opportunities

Health and wellness programs

Qualifications

• 2-3 years of experience in F&B operations or administration.
• Proficient in Microsoft Office and Google Workspace.
• Experience in process improvement and SOP documentation.

Responsibilities

• Support Operations Manager in Academy operations and logistics.
• Manage coffee service at events and ensure compliance with safety.
• Conduct training classes and support curriculum development.

Skills

F&B operations

administration

project coordination

problem-solving

communication skills

organizational skills

Education

Relevant certifications in F&B or education

Tools

Microsoft Office Suite

Google Workspace

Job description

Key Responsibilities

Support the Operations Manager in leading the Academy operations team in various aspects of Academy operations such as facilities management, purchasing, inventory management, safety and security, retail fulfillment and logistics support for Academy activities, classes and events.

This includes but is not limited to:

Leadership:

• Support the Manager of Operations to lead larger operations team for Academy class setting up and closing, systems and SOPs and drive continuous improvement processes aligned with the organisational strategies outlined
• Deput-ise for the Operations Manager in their absence and at various meetings & events
• Support manpower and trainer deployment for classes, tasting bar and Academy events for best financial and operational outcomes
• Support the larger Bettr Academy in ensuring the team meets monthly targets, goals and objectives according to our strategic plan

Operational Duties:

• Work alongside all departments to ensure the smooth running of the day-to-day operations.
• Manage coffee service at Bettr Academy tasting bar and off-site Academy events to deliver an outstanding hospitality experience for students and guests
• Promote a culture of excellence in student and client care through a warm welcome, support customer service and admin work for a seamless experience as stipulated by the team and a desire to exceed expectations.
• Manage daily inventory for the Academy Operations including the purchasing from partners, suppliers and vendor
• Manage relationships with key stakeholders (both internal and external) to obtain synergy and long-term collaboration
• Ensure full compliance with operating procedures and regulations for health and safety of staff and visitors eg. implementation of security, health and safety procedures in line with BizSafe risk mitigation requirements
• Manage facilities and infrastructure including the maintenance and improvement works of the Academy premises, as well as working condition of all equipments
• Facilities Management of the Academy and Office including assist in day-to-day class and bar operations, periodic maintenance of coffee equipment, upholding the service and coffee quality served at Academy tasting bar

Secondary role: Train-the-Trainer (2 year Pathway)

• To conduct public SCA and WSQ coffee education classes and/or F&B classes (after alignment with Bettr's approach and curriculum), including corporate and public coffee appreciation workshops and lifestyle workshops
• Assist in training and coaching work in any social programmes (HT or BWT)
• Upon completion of relevant certifications:
  • Conduct SCA and WSQ assessment in accordance to standards of the Academy and relevant governing bodies
  • Take charge of curriculum for modules that are assigned and conduct periodic curriculum reviews with the Head Trainer / SME team
  • Provide feedback to refine and further develop training programmes, both existing and new
  • Provide support in all coffee-related activities within the organisation
• Any other special project or duties as assigned and discussed with you and your supervisor.

Experience Requirements:

• Minimum 2–3 years of relevant experience in F&B operations, administration, or project coordination, ideally within an education, training, or service-oriented environment.
• Proven ability to manage schedules, resources, and vendors to support seamless operational execution.
• Proficient in using Microsoft Office Suite, Google Workspace, and other common operations or learning management systems.
• Experience in process improvement, SOP documentation, or operations optimisation will be advantageous.

Key Qualities and Competencies:

• Alignment with Bettr's Social Mission: Share our core values and commitment to using business as a force for good.
• Highly organised and capable of juggling multiple responsibilities and deadlines with minimal supervision.
• Strong problem-solving and critical thinking skills
• Excellent interpersonal and communication skills
• Adaptable and resilient, with a positive attitude toward change and a willingness to take on new challenges.
• Demonstrates integrity, discretion, and professionalism, especially in handling confidential or sensitive information.

Soft Skills:

• Effective communication and collaboration skills. - —able to work effectively with people from diverse backgrounds including trainers, vendors, students, and stakeholders.
• Exceptional organizational and time management skills.

Attitude:

• Dedication to continuous improvement in service standards and student experiences.
• Proactive, innovative, and forward-thinking in optimizing Academy operations.

All applications will be treated confidentially. Please write in to [e-mail] and tell us why you'd like to be a part of our merry crew.

We regret that only shortlisted candidates will be contacted.

About The Bettr Group

The Bettr Group is a home-grown specialty coffee and beverage company founded in 2011, and South-East Asia’s first certified B-Corporation. Currently comprising Bettr Academy and Bettr Coffee, they offer world-class professional beverage education, sustainably sourced coffee products and caffeine-driven experiences. The Bettr Group works to empower lives through social programmes for marginalised communities, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.

The Bettr Group has been recognised for its innovative business & impact work, from being ASEAN Inclusive Business Award winner 2023 to Skillsfuture Employers Award 2024, President’s Challenge Social Enterprise of the Year 2017 and also recognised as a Bcorp Best For The World (Community) organisation from 2016-2019. More at bettr.group.