Senior Manager / Manager, Case Management, ACE Group

Ministry of Manpower; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Join a dedicated team at the Ministry of Manpower, where you will manage cases related to migrant workers' housing, food, and employment issues. Collaborate with various stakeholders to enhance their well-being and drive process improvements. This role requires strong interpersonal skills and tertiary qualifications, making a significant impact on Singapore's workforce.

Qualifications

• Experience in data management, analysis, and evaluation is advantageous.

Responsibilities

• Manage and assess complex cases involving migrant workers' well-being.
• Document case details accurately and identify emerging issues.
• Drive process improvement initiatives through stakeholder reviews.

Skills

Interpersonal Skills

Education

Tertiary Qualifications

Job description

What the role is:

The Assurance, Care and Engagement Group (ACE), a permanent division under the Ministry of Manpower, improves the well-being of migrant workers by enhancing their healthcare, housing, and social aspects. As a member of the Case Management Branch, you will be responsible for managing cases related to migrant workers' housing, food, and employment issues. You will work with various teams within MOM, other government agencies, and external stakeholders to review and implement case management strategies and protocols.

What you will be working on:

• Manage and assess complex cases involving migrant workers' well-being, including housing, food, and employment issues, through stakeholder engagement with employers, MOM divisions, government agencies, and external partners.
• Document case details accurately in relevant systems, stay updated on policies, and identify emerging issues for timely intervention.
• Drive process improvement initiatives through stakeholder reviews, workflow redesign, and service enhancement projects to improve operational efficiency.
• Oversee administrative functions such as office administration, asset management, and procurement, ensuring compliance with procedures and effective budget management.

What we are looking for:

• Tertiary qualifications.
• Experience in data management, analysis, and evaluation is advantageous.
• Strong interpersonal skills and the ability to engage and influence stakeholders at all levels.

About Ministry of Manpower

The Ministry of Manpower (MOM) is committed to empowering our people and fostering an inclusive, resilient workforce that drives Singapore's growth. We work closely with tripartite partners, industry, and community stakeholders to create policies that support a thriving Singapore. As an MOM officer, you will contribute to shaping manpower policies, industrial relations, workplace safety, and workforce regulations, playing a vital role in our nation's development. We are dedicated to creating an inclusive environment for our staff and the workforce we serve.