Operations Executive

Smartworks Space Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Operations Executive to manage client interactions and administrative duties. This role is crucial for maintaining a welcoming environment and ensuring operational efficiency. You will be the first point of contact for clients, managing their requests and resolving issues to enhance satisfaction. Additionally, you will handle administrative tasks such as invoicing and inventory management. If you thrive in a dynamic environment and enjoy building relationships, this opportunity is perfect for you, offering a chance to contribute to a vibrant team in a central location.

Benefits

Flexible Working Hours

Health Insurance

Professional Development Opportunities

Team Building Activities

Qualifications

• Experience in administrative roles with strong organizational skills.
• Ability to manage client relationships and ensure satisfaction.

Responsibilities

• Serve as the first point of contact for visitors and clients.
• Handle administrative tasks including billing and invoicing.
• Build and maintain strong client relationships.

Skills

Customer Service

Administrative Skills

Data Entry

Microsoft Office

Inventory Management

Education

Diploma in Business Administration

Relevant Certifications

Tools

Microsoft Office Suite

CRM Software

Job description

• First point of contact for the centre, meeting and greeting all visitors and customers.
• Serve refreshments upon request by customers.
• Ensure the centre is clean, orderly, and well-maintained.
• Inspect the centre regularly and arrange for repairs/maintenance when necessary.
• Conduct routine inventory checks on office and pantry supplies and replenish when necessary.

Administration

• Set up new users’ accounts.
• Carry out monthly billing and client invoicing.
• Perform administrative and clerical duties for the centre and clients, including filing, photocopying, laminating, faxing, and mail handling.
• Manage suppliers/vendors by monitoring contract expiry dates and assist in procurement or contract renewal.
• Assist in debt management to recover arrears from clients promptly.

Client Management

• Assist in handing over and taking over premises when licensees/users move in or out.
• Build and maintain strong relationships with clients to achieve high customer satisfaction and retention.
• Handle client requests promptly, professionally, and efficiently.
• Resolve client complaints satisfactorily.
• Monitor license expiry dates and engage clients early for renewals.
• Create and maintain customer databases.

Ad Hoc

• Perform ad-hoc assignments and other duties as assigned.
• Carry out additional responsibilities as reasonably requested by your supervisor or department head.

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Your application will include the following questions:

• Which statement best describes your right to work in Singapore?
• What is your expected monthly basic salary?
• How many years of experience do you have as an Office Administrator?
• Do you have experience in an administration role?
• Do you have previous invoicing experience?
• Which Microsoft Office products are you experienced with?
• Do you have data entry experience?
• How much notice are you required to give your current employer?

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd)

Central Region, SG

17d ago

What can I earn as an Operations Executive?