Entry - IT/Desktop Support Engineer | OJT Provided* | Basic up to $2400

Alphaeus Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated professional to manage and troubleshoot client platform issues. The role involves providing technical advice, managing implementations, and ensuring service levels are met. Ideal candidates will have a strong IT background and be comfortable in a healthcare environment.

Qualifications

• Advanced knowledge of computer hardware systems and peripherals.
• Knowledge of operating systems and software applications.

Responsibilities

• Perform troubleshooting for client platform related problems.
• Manage client platform implementation/upgrade project.
• Provide timely status updates to relevant parties.

Skills

Troubleshooting

Client Management

Technical Advice

Education

NITEC in IT relevant discipline

Job description

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Minimum NITEC in IT relevant discipline
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.