Sr/ Customer Support Associate (Appointment & Contact Centre)

Tan Tock Seng Hospital; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their Appointment and Contact Centre team. In this role, you will manage patient enquiries, coordinate medical appointments, and ensure accurate record-keeping. Your strong communication skills and patient-focused approach will be essential in providing exceptional service. This position offers a dynamic work environment where you can thrive while supporting patients with their medical needs. If you are detail-oriented and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Professional Certificate/NITEC/Higher NITEC or Diploma required.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels.
• Maintain accurate patient records and document interactions in the CRM system.

Skills

Communication Skills

Attention to Detail

Multi-tasking

Computer Literacy

Patient-focused Mindset

Education

Professional Certificate/NITEC/Higher NITEC

Diploma

Tools

CRM System

Job description

Company description:

Tan Tock Seng Hospital

Job description:

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across various specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
• Working hours : Office hours on weekdays and half day on alternate Saturday.