Client Operations Executive

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; On-site; SGD 35,000 - 65,000; Full time

Job summary

An innovative staffing firm is seeking Client Operations Executives to enhance workforce management solutions. In this dynamic role, you will be the primary contact for processing needs, ensuring compliance with local legislation, and driving continual improvement in service delivery. Ideal candidates will possess a Bachelor's Degree and have experience in Business Operations or Customer Service. Join a forward-thinking company that values diversity and fosters a culture of equal opportunity, where your contributions will make a significant impact on client success.

Qualifications

• Experience in Business Operations and Customer Service is essential.
• Strong communication and time management skills are required.

Responsibilities

• Serve as primary contact for processing needs and change management.
• Coordinate and process workforce onboarding, renewals, and offboarding.
• Maintain knowledge on legal requirements and ensure compliance.

Skills

Business Operations

Customer Service

Communication Skills

Time Management

Cultural Awareness

Education

Bachelor's Degree

Job description

We are looking for Client Operations Executives to join us here in ManpowerGroup Singapore.

This role is responsible for delivering customised workforce management solutions fully leveraging on the Group’s suite of solutions where we source, assess, develop and manage the talents that enables clients to win.

The role will ensure that contractual compliance is delivered to our clients along with effective service delivery, while driving continual improvement of processes and procedures.

Role Highlights

• Serve as primary contact for processing needs and change management

• Track process changes and drive documentation updates according to directives

• Coordinate and process workforce onboarding, renewals and offboarding

• Handle inquiries from stakeholders

• Maintain in-depth knowledge on legal requirements (example: Employment Act) and ensure compliance with local legislation is administered

• Clearly explain policies and best practices in relation to our and client’s workforce operations

• Handle day-to-day operations involving interactions with stakeholders and clients

Profile and Experience

• Bachelor's Degree with experience in Business Operations and/or Customer Service

• Possesses strong communication and time management skills

• Possesses an ability to maintain winning relationships with an understanding of cultural differences and modifies communication style effectively

• Reliable with the ability to exercise discretion (this role often deals with confidential information)

• Meticulous

• Ability to work in a fast-paced and dynamic environment; adaptative and flexible when required.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

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