Membership Services Executive

Singapore Recreation Club; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Membership Services Executive to enhance member experiences through exceptional service. In this role, you'll manage member inquiries, assist with applications, and ensure seamless onboarding for new members. Your organizational skills will shine as you maintain accurate records and support club operations. This position offers a dynamic environment where your contributions will directly impact member satisfaction and engagement. If you thrive in a fast-paced setting and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• Minimum Diploma qualifications required.
• 2-3 years of relevant experience in customer service is an advantage.

Responsibilities

• Assist with processing new member applications and maintain accurate membership records.
• Attend to member inquiries and provide timely responses about membership privileges.

Skills

Customer Service

Interpersonal Skills

Multitasking

Attention to Detail

Communication Skills

Education

Diploma

Tools

MS Office

Membership Software

Job description

Job Purpose:

The Membership Services Executive is responsible for implementing membership duties and services efficiently and accurately. This role ensures that all member enquiries are handled with the utmost professionalism, ensuring timely and complete follow-up. Additionally, the Membership Services Executive conducts new member enrolments, providing them with comprehensive briefings on club policies, rules, and facilities.

Job Responsibilities:

Membership Administration:

1. Assist with the processing of new member applications, transfers, resignations, and changes in membership status (e.g., absentee, reinstatement).

2. Maintain accurate and up-to-date membership records in the system.

3. Generate and issue membership cards, car decals, and welcome packs.

4. Support the implementation and enforcement of the club’s Constitution and by-laws relating to membership.

Member Services

5. Attend to member inquiries and feedback via phone, email, and face-to-face interactions.

6. Provide timely and professional responses to queries about membership privileges, fees, or processes.

7. Liaise with other departments to coordinate services or resolve member issues.

Administrative Support:

8. Weekly/Monthly membership sales updates

9. Family membership applications and terminations

10. Change of corporate nominee details

11. Management of deceased membership records

12. Handling defaulter memberships

13. Issuing membership cards and car decals

14. Prepare and issue refunds for transferred or resigned members, ensuring accuracy and timely processing.

Club Tours:

15. Conduct club tours for prospective members, ensuring they are introduced to all club facilities and services.

Member Onboarding:

16. Provide new members with essential information on how to use club facilities and outlets. Brief them on the importance of their membership cards and the club’s basic rules and policies.

Member Enquiries:

17. Respond to all member enquiries (via walk-in, email, and telephone) and provide information on account statements. Take necessary actions to resolve any erroneous charges.

Front Desk Support:

18. Provide coverage for Front Desk duties as required, ensuring smooth operations.

Others:

19. Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

20. Not engage in any unsafe or negligent act that may endanger yourself or others working around you.

21. Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment. Any other tasks as assigned by the Head of Department.

22. Any other duties/projects as assigned by Supervisor and/or Management.

Requirements: -

· Minimum Diploma qualifications

· 2-3 years of relevant experience in customer service or membership-related roles is an advantage

· Able to work independently and as part of a team

· Self-motivated and have strong initiative

· Ability to work in a fast-paced environment and multitask effectively

· Good interpersonal skills and able to interact with all levels internally and externally in a professional and responsive manner

· High attention to details with strong organization skills

· Good communication and people skills, with a customer service orientation

· Proficiency in MS office (Word, Excel, Outlook, PowerPoint)

· Experience with membership software is a plus