Patient Service Assistant, Nursing Services

Ang Mo Kio-Thye Hua Kwan Hospital Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated administrative professional to manage patient records and assist with various clerical duties. This role involves greeting patients, handling inquiries, and ensuring accurate documentation of admissions and discharges. The ideal candidate will thrive in a dynamic environment, possess strong computer skills, and be able to communicate effectively in Mandarin or Chinese dialects. If you are looking for a rewarding opportunity to contribute to patient care in a supportive team, this position could be perfect for you.

Qualifications

• Minimum of 3 credits in GCE 'O' level including English.
• Experience in clerical or secretarial roles in healthcare preferred.

Responsibilities

• Manage patient admissions, discharges, and transfers.
• Assist with administrative tasks and follow up on patient appointments.

Skills

Clerical skills

Communication skills

Computer skills

Organizational skills

Education

GCE 'O' Level

Diploma in Healthcare

Tools

MS Works

MS Excel

SAP

Job description

Roles and Responsibilities

• Manage, record and update patient’s admission, discharge, transfer details and patient’s subacute/rehabilitation status.
• Greet / attend to enquiries from patients, visitors and other department staff.
• Check and dispatch consumables, pharmaceuticals, other laboratory and x-ray investigation charges daily.
• Sort incoming documents for distribution to appropriate personnel in the ward.
• Check and dispatch duly summarised and completed case-notes and x-rays to Medical Record Office (MRO).
• Follow up & arrange patient’s appointments and ambulance transportation.
• Ensure timely submission of all charge forms with no errors.
• Order patient’s diet according to Daily Admission lists.
• Assist Managers, Executives and staff with administrative works.
• Perform any other ad hoc duties as assigned.

Requirements:

• GCE ‘O’ level with minimum of 3 credits including English.
• Diplomas related to healthcare will have an added advantage.
• At least one year of Clerical / Secretarial experience in healthcare related field preferred.
• Proficient in computer skills (preferably MS Works, MS Excel and SAP).
• Able to work in a dynamic and fast paced environment.
• Ability to communicate effectively in Mandarin and / or Chinese Dialects is a plus.
• Willing to commit and work on alternate Saturdays.