Customer Service Executive - MNC - Jurong East

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in the industrial equipment supply sector is seeking a detail-oriented individual to manage customer inquiries and orders. This role involves creating quotations, coordinating with manufacturing facilities, and providing technical support to clients. The ideal candidate will have a strong customer service background, with at least three years of experience in order management and proficiency in SAP. Join a dynamic team that values responsiveness and accuracy, and contribute to achieving key performance metrics while working in a supportive environment that encourages growth and learning.

Qualifications

• Minimum of three years' experience with proven records in customer service.
• Hands-on experience in SAP preferred for order management.

Responsibilities

• Coordinate and process inquiries, liaising with internal personnel and customers.
• Create commercial quotations and support orders till shipment.

Skills

Customer Service

Order Management

Technical Support

SAP

MS Office

Education

Diploma or 'A' Level

Tools

SAP

MS Office

MS Project

Job description

Location : Jurong East, West Region

Salary: Up to $4,000 per month

Industry: Industrial Equipment Supply

Work Week: 5 Days - 8.30am to 5.30pm

Responsibilities

Coordinate and process inquiries through the business, liaising with internal personnel
and customers, achieving customer expectations and deadlines
Create commercial quotations
Execute, support and monitor orders till shipment including coordination with manufacturing facilities and sub-suppliers
Enter quotes/ orders, retrieve customer information, stock status information
Work closely with Application Engineers to provide customers with technical support and solutions on electrical equipment during quotation/ order stage
Deliver on agreed KPI Metrics (sales, quotes/ orders, customer feedback, hit rate ...)
Work closely with client to resolve conflicts and design changes before they become significant delays
Support Sales in close cooperation with the corresponding interface areas as production, engineering and quality

Requirements

Diploma or "A" Level or equivalent

Customer Service with order management experience
Minimum of three years' experience with proven records
Hands-on experience in SAP preferred
Proficient in verbal and written English.
Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
Proficiency in office management software (MS Office, MS Project, others)
Independent and result-oriented style of working
Ability to work under pressure & willingness to learn

Please APPLY NOW with detail updated resume in Microsoft Word Format (.doc) and must include the following informations:

Personal Particulars (with short residence address)
Education
Work experiences (period of employment & job duty) in point forms
Reasons for leaving each employment
Expected salary
Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)