IT Helpdesk Support

Mikron Singapore Pte. Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a motivated IT Helpdesk Support professional. In this dynamic role, you'll be responsible for preparing computers, providing user support, and maintaining IT infrastructure. Your expertise in hardware and software will be crucial as you assist users with troubleshooting and resolving issues. This position offers a fantastic opportunity to work in a collaborative environment while ensuring that all systems are secure and up to date. If you're passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• Graduated from a computer science school.
• Knowledge of computer hardware and software.
• Excellent communication skills in Chinese and English.

Responsibilities

• Install and configure operating systems and software applications.
• Provide first-level technical support to users.
• Perform routine maintenance on IT equipment.

Skills

Computer Hardware Knowledge

Software Troubleshooting

Communication Skills

Windows OS Familiarity

Virtualization Knowledge

Education

Computer Science Degree

Tools

Ticketing System

MS Teams

Job description

Job Description:

We are seeking a motivated IT person to join our team as an IT Helpdesk support. The successful candidate will assist in preparing computers and providing user support.

Key Responsibilities:

• Computer Preparation:

  1. Install and configure operating systems and software applications.
  2. Set up hardware components, including desktops, laptops, and peripherals.
  3. Ensure all systems are updated with the latest security patches and software updates.
  4. Willing to travel overseas for IT support.

• Infrastructure Maintenance Tasks:

• Perform routine maintenance on IT equipment.

• Maintain an inventory of hardware and software assets.

• Assist in managing IT supplies and equipment.

User Support:

• Provide first-level technical support to users via ticket system, phone, MS Teams, or in person.

• Troubleshoot and resolve hardware and software issues based on Global Corporate IT practices and recommendations.

• Assist users with setting up and using various business applications.

• Document and track support requests and resolutions using a ticket system.

Qualifications:

• Graduated from a computer science school.

• Knowledge of computer hardware and software.

• Familiarity with Windows operating systems.

• Knowledge of virtualization and cloud technologies.

• Excellent communication and interpersonal skills (Chinese / English).

• Ability to work independently and as part of a team.

• Proficiency in Mandarin will be an advantage, as it is required to liaise with subsidiaries/joint ventures from Shanghai.