Senior Client Success Manager

Grab; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading superapp in Southeast Asia as part of the GrabAds Singapore team. As an ad-tech professional, you'll drive advertising sales growth, manage client portfolios, and collaborate with cross-functional teams to deliver impactful solutions. This role emphasizes strategic thinking, client engagement, and a strong understanding of the advertising landscape in Singapore.

Benefits

Term Life Insurance

Medical Insurance

Parental Leave

Birthday Leave

Volunteering Leave

FlexWork Arrangements

Qualifications

• 3 to 4 years in sales with a track record of meeting quotas.
• Strong understanding of the sales cycle.

Responsibilities

• Drive revenue growth by managing a portfolio of clients.
• Identify and acquire new clients through strategic outreach.
• Manage end-to-end campaign execution for clients.

Skills

Sales

Communication

Negotiation

Client Engagement

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Join the dynamic GrabAds Singapore team, where we’re looking for an ad-tech professional to help drive advertising sales growth. Our team works collaboratively to build strong partnerships with leading global brands and media agencies, delivering impactful and effective advertising solutions.

Get to Know the Role

As a member of the GrabAds Singapore team, you will be responsible for driving revenue growth by managing a portfolio of clients and maintaining a strong sales pipeline aligned with quarterly targets. You’ll work closely with cross-functional teams to deliver effective advertising solutions and ensure campaign success.

This role will report onsite at Singapore Grab office and will report into the Manager, Client Partner.

The Critical Tasks You Will Perform

• Serve as a product expert for all GrabAds advertising placements.
• Identify, pitch, and acquire new clients through compelling presentations and strategic outreach.
• Manage end-to-end campaign execution for clients in your portfolio, including campaign activation, performance reporting, and ongoing optimization.
• Drive retention and growth of existing accounts by analyzing performance data, maintaining strong client engagement, and identifying creative opportunities to maximize revenue.
• Demonstrate strategic thinking, adaptability, negotiation skills, and a solution-oriented mindset in all client interactions.
• Maintain a strong understanding of the advertising landscape in Singapore and Southeast Asia across various industries.
• Utilize strong pipeline management and sales forecasting skills to deliver accurate reports aligned with business KPIs.
• Build and maintain strong relationships with key decision-makers within media agencies and direct client organizations.
• Collaborate effectively with internal teams to develop and present integrated advertising solutions that meet client objectives.

Qualifications

What Essential Skills You Will Need

• Proven 3 to 4 years of experience in a sales role with a track record of meeting or exceeding quotas
• Background in digital media sales, ideally within a related industry
• Strong understanding of the end-to-end sales cycle, including prospecting, pitching, negotiating, closing, and campaign execution
• Ability to manage multiple tasks and high volumes of work efficiently
• Strong interpersonal skills with a pleasant, client-facing demeanor
• Excellent presentation and communication skills
• Must be based in Singapore

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.