Assistant Information Technology Manager

PARKROYAL COLLECTION Pickering Singapore; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Assistant Information Technology Manager to oversee and enhance the hotel’s technology infrastructure. This pivotal role involves managing IT systems, developing annual budgets, and ensuring seamless integration of technology to support daily operations. The ideal candidate will have a strong background in IT within the hospitality sector, excellent communication skills, and a customer-oriented mindset. Join a dynamic team and contribute to an innovative environment that prioritizes operational efficiency and user satisfaction.

Qualifications

• 5+ years of IT experience, preferably in hospitality.
• Proficiency in hotel-related business applications.

Responsibilities

• Manage hotel IT systems and oversee technology infrastructure.
• Prepare IT budgets and support operational systems.

Skills

IT Management

Communication Skills

Customer Orientation

Problem Solving

Education

Diploma in Information Technology

Bachelor’s degree in Business Studies

Tools

Windows Operating System

Opera

Infrasys

CISCO Networks

Job description

Reporting to the Director of Finance, the Assistant Information Technology Manager plays a pivotal role in managing and overseeing the hotel's technology infrastructure and ensuring seamless integration of IT systems to support daily operations and strategic initiatives from the senior management team.

Responsibilities:

• Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance to the established procedures issued by the Management and the industries best practice processes.

• Prepare the hotels’ IT annual budgets and submit to corporate office for approval.

• Develop and spearhead the hotels’ IT infrastructure and support the extensive operation systems and network.

• Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct systems inadequacies, etc.

• Source, evaluate and recommend IT systems for purchase and upgrade.

• Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.

• Run an efficient department with an optimal staff level and operate a responsive IT support service to all IT users, which addresses systems problems /failures.

• Manage all associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.

• Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize systems failure.

• Supervise IT team and assign them work in accordance with priorities and skill capabilities so as to ensure optimum contributions to hotel operations.

• Conduct performance review of team member and provide honest feedback on their respective performance, the aim being to guide and improve where there is a shortfall in performance and reinforces the performance.

Requirements:

• Minimum of 5 years of IT experience, preferably hospitality industry.

• Diploma or Bachelor’s degree in Information Technology or Business Studies.

• Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Opera Cloud, Infrasys etc)

• Good knowledge of multi property emails, websites, DNS and CISCO networks.

• Excellent communication skills (oral and written).

• Customer oriented