Assistant Manager, Property Management

Pontiac Land Group; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values each individual and fosters a nurturing team-based culture. As a key player in community and property management, you will lead a concierge team, ensuring top-notch service and tenant satisfaction. This role offers exciting opportunities for career development, comprehensive medical coverage, and unique employee benefits, including birthday and volunteer leave. If you are passionate about hospitality and eager to make a difference, this position is perfect for you.

Benefits

Comprehensive medical coverage

Health and wellness programmes

Flexible Benefits

Employee rates at hotels

Birthday leave

Examination leave

Volunteer leave

Qualifications

• Minimum 5 years of experience in customer service within Hospitality or Property Management.
• Degree or Diploma in Facilities Management is essential.

Responsibilities

• Manage the concierge team and ensure excellent service delivery.
• Build and maintain strong tenant relationships through regular engagement.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Teamwork

Initiative

Education

Degree in Facilities Management

Diploma in Facilities Management

Tools

Microsoft Office

Photoshop

Illustrator

Canva

Job description

Key Responsibilities:

Community Management:

• Responsible for managing the concierge team and its services.
• Lead the concierge team by planning rosters, overseeing grooming standards, and monitoring performances – with flexibility to cover concierge counter duties.
• Plan and arrange for regular trainings to ensure the team provides excellent service.
• Conduct briefings to the Concierge team and ensure that all tenant-related information is properly disseminated.
• Ensure that all tenants/visitors’ feedback are managed professionally and according to standard operating procedure.
• Initiate, plan and execute tenants’ engagement activities or events, including preparation of related publicity and outreach materials.
• Build rapport with the hotels and office/ retail tenants, reaching out to them for collaborations, including organising interest groups for tenants.
• Schedule visits with tenants to build and maintain rapport.
• Any other ad-hoc tasks that may be assigned from time to time

Property Management:

• Provide support to the Property Managers on the following:
• Facilitate smooth integration of new tenants, including providing information on range of property services, policies and standards, as well as facilitating tenant requests.
• Pro-actively build tenant relationships through regular communications, activities, and multiple feedback channels.
• Provide excellent customer service standards, including managing of vendors and other service providers to maintain property's appeal and exclusivity.
• Be the Sustainability Champion for the department, develop and implement sustainability initiatives and programmes in collaboration with relevant stakeholders.
• Any other ad-hoc tasks that may be assigned from time to time.

Key Requirements:

• Degree / Diploma in Facilities Management
• Minimum 5 years of customer service experience in Hospitality/Commercial Property Concierge/Property Management
• Proficient in Microsoft office
• Experience with design software (e.g. Photoshop, Illustrator, Canva) is an advantage
• Team player with good interpersonal, initiative and communication skills

At Pontiac Land, our Human Capital Vision is:

Each individual valued, respected and contributing.

Each team cohesive, learning and aligned.

Each leader serving, coaching and modelling excellence.

Exciting benefits and opportunities await talents who join us! We seek to offer the following:

• A nurturing and team-based culture, with structured training and career development opportunities
• Comprehensive medical coverage, health and wellness programmes and Flexible Benefits for customized suite of benefits
• Unique schemes and benefits and inclusive of employee rates at our hotels and retail mall, birthday leave, examination leave and volunteer leave