Customer Service Executive (Supply Chain)

RGF Talent Solutions Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to enhance their supply chain operations. This role involves managing order placements, coordinating with suppliers and customers, and ensuring timely deliveries. The ideal candidate will possess a diploma in logistics or a related field, along with 3-4 years of relevant experience. Excellent communication and coordination skills are essential for success in this dynamic environment. Join a forward-thinking company where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• Minimum Diploma in Logistics, Business Admin, or Supply Chain Management.
• 3-4 years of experience in order management or supply chain.

Responsibilities

• Manage order placements and coordinate with suppliers and customers.
• Ensure timely follow-up on orders and resolve discrepancies.

Skills

Order Management

Supply Chain Management

Customer Service

SAP System (S4 Hana/SCM)

Communication Skills

Education

Diploma in Logistics

Diploma in Business Admin

Diploma in Supply Chain Management

Tools

SAP

Job description

Our Client:

Our client is a well-established Japanese Trading company, dealing in commodity plastics, engineering plastics, electronic materials, medical & healthcare products. They are currently looking for an experienced Customer Service Executive (Supply Chain) tojoin their teamin Singapore.

The Responsibilities:

Order Management & Planning

• Plan and submit orders to suppliers within 48 hours based on customer forecasts and purchase orders

• Coordinate with customers on order placements and ensure timely follow-up

• Chase suppliers for order status updates and share estimated availability with customers

• Request suppliers to release materials produced according to the requested delivery dates (RDD)

• Inform or chase customers to revise purchase orders in cases of discrepancies

• Perform periodic housekeeping on outstanding purchase and sales orders data for internal system

• Calculate and prepare raw material summaries for delivery to the compounding house

• Prepare inbound summaries of finished goods from the compounding house

• Coordinate with other planners on stock allocation (common stock) and update customers and system accordingly

Inventory & Stock Control

• Manage inventory levels for assigned customers and regularly follow up to clear slow-moving stock

• Plan buffer stock or consolidate purchases to optimize cost and leverage better price brackets to reap economies of scale

• Negotiate with customers to accept damaged goods where possible to reduce need to process for claims from supplier, 3rd party logistic service providers or insurance institutions

• Process and maintain accurate records for trading contracts, inbounds, and outbounds

Customer Service & Coordination

• Coordinate with the Sales Team and other team members to ensure smooth delivery to customers

• Liaise with warehouse personnel to confirm material availability and resolve issues

• Assist the Sales Team by checking and updating SMS status when required

• Visit customers 1–2 times per month to follow up on outstanding issues, slow-moving stock, accounts receivable, and gather updates on their business status

Logistics & Documentation

• Chase suppliers for shipping documents prior to vessel ETA and arrange for import clearance

• Request and follow up with the warehouse for DCR photos needed for insurance claims

• Ensure that customer delivery requests are processed accurately and promptly

• Ensure accurate GST treatment and maintain proper documentation and filing for compliance at respective platforms

• Check and coordinate with customers to open or amend Letters of Credit before shipment activation

Finance & Reporting

• Match and forward approved supplier invoices to Finance for timely payment

• Manage accounts receivable and collections when required, ensuring timely follow-up on the completion of the credit workflow process

• Check and investigate reasons for entries in the Negative Gross Margin Report monthly

• Prepare monthly reports and assist suppliers with data and documentation when requested

The Requirements:

• Minimum Diploma in Logistics, Business Admin, Supply Chain Management or other relevant fields

• Preferably 3-4 years of relevant order management/ supply chain management / import - export working experience

• Good knowledge of SAP system (S4 Hana/SCM) is advantageous

• Good knowledge of Letters of Credit is advantageous

• Self-motivated, good team player and meticulous in figures

• Able to work independently with minimal supervision

• Excellent communication, coordination, interpersonal and computer skills

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference:118635