Manager, Account Technologist

Applied Materials South East Asia Pte Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Technologist to lead a team focused on maximizing customer value through technical support and innovative solutions. This role involves managing customer accounts, driving productivity improvements, and ensuring successful product implementations. The ideal candidate will have a strong understanding of PVD concepts and demonstrate exceptional leadership and problem-solving skills. Join a dynamic environment where your expertise will directly impact customer satisfaction and business success.

Qualifications

• Comprehensive understanding of PVD concepts and principles.
• Experience in managing technical support teams and customer relations.

Responsibilities

• Identify customer requirements based on Advanced Packaging architectures.
• Manage the Customer Account Technologist and Productivity Team.

Skills

PVD concepts

Technical Support

Customer Satisfaction

Productivity Improvement

Education

Bachelor's degree in Engineering

Master's degree in related field

Job description

In Applied Materials, an Account Technologist is a technical specialist who focuses on supporting customers in maximizing the value of their Applied Materials equipment and solutions. They are responsible for managing the installed base of equipment, providing technical support, and driving customer satisfaction. As the Manager, Account Technologist, you will be responsible to provide leadership and manage the Customer Account Technologist (CAT) and Productivity Team.

Key Responsibilities

• Identify customer requirements/application based on Advanced Packaging architectures. Work with Global Product Management (GPM) to define requirements for new products or new CIPs as needed.

• Align with BM to prioritize demo resource allocation based on business opportunity, timing and ROI.

• Be the primary owner for post Phase 5 product JDPs/demos, including demo planning, alignment and execution.

• Be the secondary owner supporting KPU for post Phase 3 product JDPs/demos

• Provide demo feedback to KPU and GPM to improve on product performance with respect to customer requirements or competitor performance.

• Ensure successful first in fab NPI products, support evaluation closure and CIP qualification.

• Be the first point of contact for released products process field issues.

• Identify opportunities for productivity improvement (throughput, availability, uptime) and drive CIPs with Engineering, Software

• Partner with Technical Product Support (TPS) team to enable successful field implementation of productivity CIPs

• Proliferate field learnings across install base and share BKM learnings within the BU

Functional Knowledge

• Demonstrates comprehensive understanding of PVD concepts and principles

Business Expertise

• Applies in-depth understanding of how CAT works with GPM, KPU, TPS, GPS, BM functions

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans

• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Work Location

• Science Park II