Operator (Data Centre)

Unison Consulting; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance production operations through automation and continuous service improvement. This role is pivotal in streamlining processes, resolving incidents, and ensuring compliance with safety standards. The ideal candidate will possess strong analytical and technical skills, with experience in Data Centre facilities and AWS tools. Join a dynamic team where your contributions will directly impact operational efficiency and service quality in a fast-paced environment.

Qualifications

• Strong analytical skills to analyze and optimize production processes.
• Technical proficiency in production systems for operational efficiency.

Responsibilities

• Automate production operations and ensure seamless IT system integration.
• Identify improvement opportunities to enhance production stability.

Skills

Analytical Skills

Technical Proficiency

Problem-solving

Tools

AWS CloudWatch

AWS CloudTrail

Job description

Job Responsibilities

1. The candidate will play a key role in automating production operations, ensuring seamless integration with the daily monitoring operations of the Agency's IT systems.
2. Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to enhance production stability, stakeholder experience, and overall service quality.
3. Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
4. Timely escalation and communication of major incidents, including following escalation matrix, leading, driving, facilitating, and chairing investigation activities.
5. Being accountable for resolving incidents with workarounds or permanent solutions.
6. Participate in troubleshooting system and network connectivity issues before escalation.
7. Monitoring production metrics and performance indicators to ensure targets are met.
8. Ensuring compliance with safety and regulatory standards in production.
9. Other ad-hoc duties as instructed.

Requirements

• Strong analytical skills: Ability to analyze production processes and identify areas for improvement and optimization.
• Technical proficiency: Profound knowledge of production systems issues and effective solutions to enhance operational efficiency.
• Problem-solving aptitude: Skill in troubleshooting production issues and devising effective solutions.
• Experience in Data Centre facilities, including temperature and humidity monitoring systems, smoke detection and fire suppression systems, UPS units, CCTC, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch, CloudTrail, etc., is an advantage.
• Able to work shift duties, including:

• First shift: 7:00 am to 3:00 pm
• Second shift: 2:45 pm to 10:30 pm
• Third shift: 10:15 pm to 07:15 am

The 8-day rotational shift pattern is as follows: two days of first shift, two days of second shift, two days of third shift, followed by two off days.