Financial Counsellor

National Healthcare Group Polyclinics; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Financial Counsellor to support patients with financial counseling regarding their medical bills and subsidies. The role involves assessing patients' financial status, processing applications, and ensuring a smooth experience for patients visiting the polyclinics. Ideal candidates will have a diploma in a relevant field and strong interpersonal skills, with at least two years of experience in a similar role.

Qualifications

• At least 2 years of working experience in relevant fields.
• 1-2 years in customer service or healthcare setting is advantageous.

Responsibilities

• Counsel patients on financial assistance and manage medical bills.
• Process case documents and ensure completeness of applications.
• Act as the main contact for Finance department on finance-related matters.

Skills

Organisational Skills

Interpersonal Skills

Education

Diploma in Accounting

Diploma in Business

Diploma in Commerce

Diploma in Economics

Tools

MS Office

Job description

Responsibilities:

A Financial Counsellor is required to report to both Finance department and Operations department. Responsible for the counseling of patients on the use of CPF (Central Provident Fund) Medisave accounts, explain chronic care management packages available at our polyclinics, process case documents and work with polyclinic staff to provide a wonderful visit experience for patients. A Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

• Counsel and explain to patients the principle and ruling of MediCare Assistance scheme.
• Assess patients' financial status and eligibility.
• Assess and perform medical bills waiver for eligible patients.
• Counsel patients on managing their medical bills settlement during assessment.
• Attend to patients' enquiries and assist in the application for medical subsidy & financial assistance schemes.
• Ensure the completeness of application submitted.
• Ensure proper filing and safekeeping of Medisave Authorization Form (MAF).
• Perform reconciliation of MAF (Medisave Application Form) against Medisave sign-up in the system on daily basis.
• Conduct peer's audit check on MediCare Assistance.
• Perform checks on documents submitted to Finance department for patient refund voucher, waiver, etc.
• Operate as Business Office for clinic by acting as the main contact for Finance department on finance-related matters.
• Provide support to clinic staff as & when requested.
• Any other responsibilities as assigned by the supervisors.

Requirements:

• Diploma holders in Accounting / Business / Commerce / Economics. with at least 2 years of working experience. 1 to 2 years working experience in customer service, healthcare setting or social/community services will be an added advantage.
• Able to work on alternate half Saturday.
• Good proficiency in MS Office applications such as MS Excel.
• Strong organisational skills, meticulous and able to work independently in a fast-paced environment.
• Good interpersonal skills to relate to people.
• On 5.25 workdays (Alternate Saturdays).
• To base at Polyclinics located at Woodlands, Sembawang, Yishun, Khatib, Ang Mo Kio, Hougang, Toa Payoh, Geylang & Kallang.