Business Manager - COO Client Management Framework (VP)

Bank of Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

An established industry player seeks a Business Manager to lead transformative strategies in client management. This role focuses on driving change initiatives, enhancing governance frameworks, and fostering strong relationships with stakeholders. The successful candidate will have a proven track record in managing complex projects and a passion for leading high-performing teams. Join a dynamic environment that values collaboration and innovation, offering opportunities for professional growth and impactful contributions to the organization's success.

Qualifications

• 15+ years of experience in strategy planning and change management.
• Relevant experience in private banking, preferably in the front office.

Responsibilities

• Develop and drive change strategies across models and processes.
• Lead project teams to ensure timely implementation of deliverables.

Skills

Change Management

Stakeholder Management

Leadership

Analytical Skills

Problem Solving

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

Business Manager - COO Client Management Framework (VP)

At Bank of Singapore, we are constantly seeking exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. We invest in our people through programs that develop them professionally and personally. Along with attractive remuneration packages, we offer non-financial benefits and opportunities to grow within OCBC Group’s global network. If you have passion, drive, and a will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities.

General Description

Reporting to the Lead, Client Management Frameworks (CMF), your key focus will be to shape and implement the organisation's front office client/ RM management strategies, including driving complex change initiatives. This role involves working closely with senior leadership and BAU functional partners to influence front office behaviors across various processes to achieve desired results.

CMF aims to enable BOS to reach the next level with Singapore-like efficiency. We collaborate with key stakeholders to shape front office topics end-to-end, aligning with the bank's strategies and goals.

Key Accountabilities

• Develop and drive change strategies by leading the design and execution of business change initiatives across models, structures, processes, governance, and controls.
• Oversee and manage end-to-end transformational programs ensuring they meet strategic objectives and deliver measurable outcomes.
• Build strong relationships with executive leadership and stakeholders to ensure buy-in and smooth adoption of changes.
• Strengthen governance frameworks, enhance regulatory compliance, and implement robust controls for sustainable change.
• Define success metrics, monitor progress, and report on the effectiveness of change initiatives.
• Lead and inspire teams to be high-performing.

Main Duties

A. Business Management Change Strategy and Execution

• Implement frameworks to achieve BOS's strategy and goals, ensuring effective adoption by front office teams.
• Provide business management coverage for the front office aligned with CMF frameworks.

B. Transformational Leadership

• Lead project teams to ensure timely implementation of deliverables and sustainable outcomes.
• Inspire, build, and coach teams to high performance.

C. Stakeholder Engagement

• Build strong relationships with leadership, front office, and business units to drive alignment and commitment.

D. Communication and Training

• Design and execute change management plans to ensure readiness and buy-in.
• Develop training programs to equip employees for changes.

E. Governance and Compliance

• Strengthen governance structures and ensure compliance with regulations.
• Implement control mechanisms to monitor progress and accountability.

F. Performance Monitoring

• Define and track KPIs to measure initiative effectiveness.
• Provide regular updates to management and stakeholders.

Requirements

• Bachelor's degree from a reputable university.
• 15+ years of experience in strategy planning, change management, or in financial institutions or management consulting.
• Relevant experience in private banking, preferably in the front office.
• Excellent leadership and stakeholder management skills.
• Proven track record in leading complex requirement gathering and large-scale change initiatives.
• Deep project and change management expertise.
• Strong analytical, problem-solving, and communication skills; proficient in Excel and PowerPoint.
• Ability to organize complex issues for analysis and communication.
• Independent yet collaborative working style.
• Solution-oriented, outcome-focused, adaptable to evolving environments.

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Asia's global private bank, Bank of Singapore, is a wholly owned subsidiary of OCBC Bank, Southeast Asia’s second-largest bank. Headquartered in Singapore...

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