Collections Manager / Credit Manager | Automotive | AWS + VB | Ups to $6500

STAFFKING PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Collections Supervisor to lead their collections department. This role involves managing day-to-day operations, analyzing reports to reduce delinquency rates, and collaborating with teams to enhance customer experience. The ideal candidate will have proven collections experience in the financial services sector, with a focus on auto hire-purchase collections being a distinct advantage. Join this dynamic firm to drive improvements in collection processes and make a significant impact on the company's financial health.

Qualifications

• Proven experience in collections within the financial services industry.
• Experience in auto hire-purchase collections is advantageous.

Responsibilities

• Supervise daily operations of the collections department for efficiency.
• Review collections reports to strategize on reducing delinquency rates.
• Engage with customers on overdue accounts, balancing assertiveness and empathy.

Skills

Collections experience

Customer engagement

Legal adherence

Analytical skills

Cross-functional collaboration

Job description

Summary:

• 5 Working Days

• Salary up to $6500 (Negotiable, commensurate to experience)

• AWB + VB

Job Scope:

• Supervise and manage the day-to-day operations of the collections department to maintain high levels of efficiency and effectiveness.

• Review and analyze collections MIS reports to formulate strategies aimed at reducing delinquency rates and minimizing bad debt exposure.

• Collaborate with cross-functional teams to address customer concerns and improve the overall customer experience.

• Engage with customers regarding overdue accounts, striking a balance between assertiveness and empathy to encourage timely payments.

• Ensure adherence to all legal and regulatory standards, especially those pertaining to collections and hire purchase agreements.

• Maintain accurate and detailed records of customer interactions, payment plans, and follow-up actions.

• Promote continuous improvement by identifying and implementing industry best practices and enhancements in collection processes.

• Leverage a variety of recovery methods, including site visits and legal proceedings, to maximize recovery rates while effectively managing costs.

Job Requirements:

• Candidates with proven Collections experience in financial services industry are welcome to apply

• Experience in Auto hire-purchase collections and recoveries is an added advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chew Poh Seng (R25127164)

EA License No: 20C0358