Customer Service Officer/Agent | Up to $3,000+ | AWS & Bonus | Changi Airport

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you will lead operations and ensure a positive passenger experience. This role involves mentoring staff, managing daily operations, and ensuring compliance with safety and service standards. Ideal for those looking to grow in a supportive environment, the position offers training for candidates with no prior experience. Embrace the opportunity to make a difference in a vibrant setting, with competitive salary packages and bonuses that reward your hard work and commitment.

Benefits

Joining Bonus

Monthly Shift Allowances

Performance Bonuses

Overtime Pay

Qualifications

• Must have minimally NITEC for CSA / Diploma for CSO.
• Open to candidates with no experience, training provided.

Responsibilities

• Oversee and lead a small team in managing daily operations.
• Guide, develop, motivate, and mentor both new and existing staff.
• Ensure compliance with safety, security, and standard operating procedures.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Education

NITEC

Diploma

Job description

Key Responsibilities

Oversee and lead a small team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Performing duties like-

• Checking in passengers.

• Assist and guide passengers in using the Self Service Kiosk and Auto Bag Drops.

• Performing gate handling duties, and coordinating departure activities with airline crews and various departments.

• Guiding and escorting transit passengers between the arrival gate and the Transfer Holding Area.

• Assisting passengers who require special assistance.

• Performing any other ad-hoc duties assigned by the supervisor.

Salary & Remuneration

• Basic salary from $2,000+ (CSA) / $2,500+ (CSO)

• Monthly shift allowances + OT up to $500

• Joining Bonus $5,000

• AWS & Performance Bonuses (up to 3 mth)
  

Requirement

• Open to Localsonly

• Must have minimally NITEC for CSA / Diploma for CSO

• Open to candidates with no experience, training provided

• Must be confident and independent at times

• Must be able to commit to rotating shifts (morning/afternoon/night)

Interested applicants, please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)