Branch Operations Executive

RHB Singapore; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to support daily operations at their branch. This role involves verifying customer identification, managing cash transactions, and maintaining accurate records. You will collaborate with branch staff to deliver excellent customer service while ensuring compliance with regulatory standards. The position offers a dynamic environment where your contributions will enhance operational efficiency and customer satisfaction. If you are passionate about providing top-notch service and thrive in a team-oriented setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on quality and consistency.
• Experience in cash management and regulatory compliance.

Responsibilities

• Support daily operations and ensure smooth functioning of the branch.
• Maintain compliance with regulatory requirements and internal procedures.

Skills

Customer Service

Cash Management

Regulatory Compliance

Documentation

Team Collaboration

Education

High School Diploma

Bachelor's Degree in Finance or Business

Tools

Customer Service Tools

Cash Counting Machines

ATMs

Job description

Support the daily operations of the branch and other branches (if resources are limited) to ensure smooth functioning, including:

• Verifying customer identification and ensuring proper authorization and documentation for transactions
• Handling cash management tasks such as deposits, withdrawals, and reconciliations
• Maintaining accurate records and documentation for all transactions
• Performing activities as prescribed in the Branch Operational Manual
• Collaborating with branch staff and sales teams to ensure efficient operations and excellent customer service
• Assisting the Branch Operations Manager in maintaining branch equipment (e.g., cash counting machines, ATMs, security systems) and facilities

Customer Service Management

• Greeting and assisting customers with inquiries and transactions
• Providing accurate information about products and services offered by RHB
• Supporting the implementation of customer service initiatives within the branch
• Maintaining high standards of customer service quality and consistency by adhering to retail banking service and operational guidelines, and effectively using customer service tools and technologies

Regulatory Compliance and Risk Management

• Ensuring compliance with regulatory requirements, risk management protocols, and internal bank procedures within the branch