Technical/ Customer Support Engineer (Consumer Desktops & Laptops MNC)

People Profilers; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to provide exceptional customer service and technical assistance. In this role, you will troubleshoot complex system-level issues, manage warranty claims, and ensure compliance with product certifications. Your expertise will help maintain internal documentation and support knowledge sharing within the team. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact.

Qualifications

• 3-5 years of experience in technical support or systems troubleshooting.
• Strong analytical mindset and hands-on approach to technical challenges.

Responsibilities

• Provide front-line technical consultation and support to customers.
• Troubleshoot system-level issues for software and hardware.

Skills

Technical Support

Problem-Solving

Analytical Skills

Microsoft Office

Education

Degree in Computer Science

Degree in Information Technology

Degree in Engineering

Tools

Software Troubleshooting Tools

Hardware Diagnostic Tools

Job description

Responsibilities

• Offer front-line technical consultation and respond promptly to customer inquiries, ensuring timely and accurate support throughout the pre-sales and post-sales process.
• Troubleshoot and resolve system-level issues by analyzing symptoms and applying effective solutions for both software and hardware-related challenges.
• Assist with product-related certifications and their timely renewals, ensuring compliance with market and internal requirements.
• Manage and maintain the company's system for warranty validation and claims, ensuring accuracy and smooth processing.
• Develop and maintain internal guides, manuals, and other documentation to support knowledge sharing among team members and end-users.
• Deliver hands-on technical support to users experiencing issues with computers, applications, and system infrastructure.

Requirements:

• A degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 3 to 5 years of experience in a technical support or systems troubleshooting role.
• Strong analytical mindset with proven problem-solving skills and a hands-on approach to technical challenges.
• Proficient with common software tools including Microsoft Office, and capable of diagnosing technical issues across hardware, software, and networks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QW736WWW