Executive, Patient Financial Services

Singapore General Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking an Executive to manage billing processes and ensure compliance with policies. The role involves preparing documentation, monitoring staff productivity, and collaborating across departments to enhance service efficiency. Ideal candidates will have a degree in Business Administration and experience in healthcare, demonstrating meticulous attention to detail.

Qualifications

• At least 2 years of experience in relevant field.
• Experience in Healthcare is an advantage.

Responsibilities

• Prepare policies & procedures, ISO documents for management review.
• Train staff in the Billing Sections.
• Monitor staff and ensure proper internal controls are enforced.

Skills

Attention to Detail

Collaboration

Education

Degree in Business Administration

Job description

Job Description

As an Executive, you are responsible for timely and accurate billing to patient accounts according to established policies, procedures, and internal controls. You will collaborate with other staff members across teams and functions on programmes and activities that contribute to the department’s growth and development.

Your job duties include:

1. Prepare policies & procedures, ISO documents & Work Instructions for management review.
2. Monitor implementation of the policies & procedures.
3. Ensure productivity of SPSAE/PSAE/SPSA/SPA and maintain high standards of efficiency.
4. Assess staff productivity to ensure compliance with policies & workflows.
5. Prepare summaries, reports, and statistics as required.
6. Perform analysis on problem areas & make recommendations for improvements.
7. Train staff in the Billing Sections.
8. Reduce hospital exposure to bad debts by ensuring patients are accommodated in appropriate wards with sufficient financial coverage by reviewing weekly interim reports, including:

• The expected total bill size to-date
• Sufficient Medisave coverage
• Cash deposit required
• Patient’s ability to maintain charges in the current ward
• Communicate with the doctor-in-charge on the expected length of stay
• Refer patients to appropriate financial assistance

Monitor staff and ensure proper internal controls are enforced.

Follow up on problem claims ensuring all required information is complete and eligible for submission.

Assist in planning and allocation of manpower to enable efficient and effective performance of sections.

Review data, identify variances, and provide reasons for the variations.

Assist managers in planning, coordinating, and implementing policies, procedures, and internal controls for smooth operation of all patient financial services activities.

Perform other duties as assigned.

Job Requirements

• Degree in Business Administration or equivalent with at least 2 years of experience.
• Experience in Healthcare is an advantage.
• Meticulous with details.