Manager - PMO (Cluster CIO Office)

Synapxe; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join a leading HealthTech agency as a PMO Manager, supporting Sengkang General Hospital in planning and managing IT systems. You'll lead project management initiatives, enhance operational efficiency, and improve patient outcomes through strategic governance and compliance.

Qualifications

• 7-10 years of relevant experience for degree holders.
• Over 10 years of relevant experience for diploma holders.

Responsibilities

• Manage day-to-day activities in the Program Management Office.
• Lead IT annual work planning reviews with stakeholders.
• Support performance measurement and analysis.

Skills

Strategic thinking

Communication

Problem-solving

Negotiation

Interpersonal skills

Education

Degree holder

Diploma holder

Tools

Microsoft 365

Automation tools

Job description

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description:

Position Overview

The successful candidate will be part of the CIO Office supporting Sengkang General Hospital (SKH) and SingHealth in planning, strategizing, managing, and coordinating hospital IT systems implementation and governance processes. As a PMO manager, the candidate will work closely with internal stakeholders and partners, from strategic planning and business justifications to implementation for clinical, ancillary, and smart systems. The candidate will review existing IT governance, processes, audits, and risk management for healthcare initiatives to ensure seamless care operations and improved patient outcomes.

Role & Responsibilities

Key work functions and tasks include:

• Managing day-to-day activities in the Program Management Office to support SKH CIO office
• Leading IT annual work planning reviews with stakeholders, including budgeting and agreements with users and IT project managers
• Managing and operationalizing demand management processes with governance and compliance
• Supporting performance measurement and analysis to meet scorecard goals through portfolio and project performance tracking
• Streamlining project reports to monitor end-to-end delivery KPIs, including demand utilization and project closure
• Reporting and analyzing delivery KPIs, including budget utilization, and collaborating with stakeholders for resolutions
• Establishing and implementing standards and guidelines for project management practices and cost management, coupled with operational efficiency improvements within the PMO
• Providing training and guidance on project management standards and monitoring
• Initiating and implementing process improvements to enhance demand fulfillment, performance, and dashboards
• Supporting program and IT project audits and risk management activities

Requirements

• Programme management experience
• Proficiency in Microsoft 365 and automation tools
• Strategic thinking with the ability to interpret and apply policies related to IT enablement, along with analytical and creative problem-solving skills
• Strong communication, consultation, negotiation, and advocacy skills; ability to build relationships with key stakeholders
• Proven ability to initiate, manage, and report on program activities and address issues impacting project performance
• Effective information gathering through meetings, interactions, and observations
• Experience in documentation, including manuals, SOPs, training aids, and process documents
• Ability to manage multiple projects simultaneously with strong prioritization skills
• Excellent written and verbal communication skills and interpersonal abilities
• Knowledge of project management methodologies and the system development life cycle (SDLC)
• Degree holder with 7-10 years of relevant experience or diploma holder with over 10 years of relevant experience

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