Operations Analyst - 9 Months | Singapore, SG

JPID: Operations Analyst
Duration: 9 months mat cover

Location: 50 COLLYER QUAY

Job Description

Job Responsibilities:

1. Provides day-to-day account servicing, resolution and operational requests for accounts and clients
2. Identifies, resolves and discovers root causes through research and analysis to provide solutions in a timely manner with error free quality
3. Responsible for account management (based on client requests received) including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution
4. Leverages knowledge and industry best practice to provide best in class solutions for customers and actively acts as a trusted advisor to the client through a consultative approach
5. Works closely with Sales, Client Fulfillment, Operations, Technical Helpdesk as well as other internal partners to provide the client with a seamless experience
6. Works independently with minimal supervision and promptly escalates matters requiring senior attention
7. Must be client focused, able to build and sustain relationships, transcend silos to achieve swift adoption and communicate crisply and candidly to drive client delight

Job Requirements:

1. Good knowledge of the various corporate card solutions, with a minimum of 2 years in a similar role
2. A minimum of 2 years client facing experience
3. Ability to be self-directed and flexible
4. Good team player, enthusiastic, and committed
5. Ability to work under pressure, meet deadlines, navigate change, and prioritize daily
6. Strong attention to detail is critical
7. Ability to prioritize, use own initiative and be flexible
8. Proactive approach to problem resolution
9. Proven ability to create and deliver business results
10. Strong written and verbal communication skills

Desired Skills

1. Familiarity with corporate card systems, such as SDG2, TSYS