Telephone Operator

Thomson Medical Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Telephone Operator to deliver exceptional customer service by managing incoming calls, addressing inquiries, and resolving complaints. The role requires strong communication skills and a commitment to service excellence. Candidates should have a minimum GCE N Level qualification and relevant experience in healthcare or hospitality.

Qualifications

• At least 1 year experience in healthcare or hospitality industries and/or Call Centre.

Responsibilities

• Attend to call escalations and queries promptly and courteously.
• Handle complaints and feedback with empathy.
• Maintain comprehensive knowledge of the hospital's services.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Team Player

Education

GCE N Level

Job description

Thomson Medical is inthe midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

Job Summary

The Telephone Operator provides excellent customer service by handling incoming calls, addressing inquiries, resolving complaints, and managing emergency calls. Responsibilities also include maintaining communication equipment and assisting with appointment scheduling. The role requires knowledge of the hospital's services, a commitment to confidentiality, and a contribution to departmental goals and service standards to ensure a positive customer experience.

Job Responsibilities

1. Promptly and courteously attend to call escalations and queries.

2. Handle complaints and feedback with empathy, escalating issues to senior staff when necessary.

3. Professionally screen and answer phone calls, transferring calls as needed.

4. Report operational issues to senior management for further action.

5. Log and manage complaints and feedback systematically, forwarding them to the relevant departments.

6. Maintain comprehensive knowledge of the hospital's products, services, and packages.

7. Respond promptly and accurately to emergency calls and situations.

8. Manage mail franking and sorting for internal staff.

9. Contribute to achieving service standards and targets for the call center.

10. Consistently deliver customer service resolutions professionally, upholding core values.

Requirements

• Minimum GCE N level qualifications

• At least 1 year experience in healthcare or hospitality industries and/or Call Centre

• Pleasant personality, service oriented and good interpersonal and communication skills

• Independent, self-motivated, and results- driven

• Good Team Player

• Able to work on weekends and public holidays

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**