TikTok Shop - Creator Governance Policy & Program Manager

TikTok Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Creator Governance Policy & Program Manager to develop and implement policies for e-commerce creators on their platform. The role involves analyzing trends, managing projects, and ensuring compliance while driving cross-functional collaboration. Ideal candidates will have a BA/BS degree and experience in policy management or business analytics, along with strong communication skills.

Qualifications

• Experience in policy/project management, business analytics, and communications.
• Proven ability to oversee multiple complex technical programs.
• Strong global communication background.

Responsibilities

• Develop data-driven policies for e-commerce creators' content operations.
• Design and execute go-to-market strategies for policy implementation.
• Analyze ecosystem trends to identify and monitor risks.

Skills

Critical Thinking

Data Interpretation

Communication

Education

BA/BS Degree

Tools

SQL

Excel

Job description

Responsibilities

About the team: TikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our merchants, creators, and community. Our mission is to provide world-class service and experience for customers, sellers, and creators. As a Creator Governance Policy & Program Manager, you will play an impactful role in building and implementing regional policies, programs, and strategies to govern and enable our e-commerce creators across their entire lifecycle on TikTok Shop, covering onboarding, performance, compliance, and incentivization.

You will investigate ecosystem and behavior trends to discover emergent risks using quantitative and qualitative methods, design thoughtful solutions to address these risks while balancing business growth priorities, and manage solution implementation to safeguard and elevate our TikTok Shop communities. You will need to move fast, demonstrate entrepreneurship and innovation to drive impact, and bring together diverse groups to achieve business goals.

Responsibilities

• Develop data-driven policies and programs to manage e-commerce creators' content operations performance and policy compliance.
• Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
• Analyze e-commerce creator ecosystem trends to identify and monitor risks, developing new signals and measurement mechanisms to enhance platform capabilities to detect and mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers, and creators.
• Create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking.
• Drive cross-functional teams towards effective execution and delivery of key projects, and define new operational strategies for the implementation of external and internal feedback.
• Develop, launch, and implement new operational workflows in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
• Design, launch, and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem.
• Act as an escalation point of contact to manage internal and external communications on all creator governance issues.

Qualifications

Minimum Qualifications

• BA/BS degree with experience in policy/project management, business analytics, and communications, preferably in e-commerce, creator/content operations, trust & safety, consulting, business analytics, or intelligence research environments.
• Ability to demonstrate critical thinking and thought leadership, and capacity to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities.
• Proven ability to own and be accountable for driving and overseeing multiple complex, cross-functional technical programs from initiation to delivery at scale.
• Strong global communication background for technical and non-technical audiences and the ability to synthesize complex concepts into easily understandable narratives.
• Experience solving cross-functional problems, analyzing and translating data to make recommendations and to drive actionable business decisions.
• Data interpretation skills are required in this role.
• Ability to travel occasionally to manage stakeholders and projects.

Preferred Qualifications

• Experience in and/or demonstrable knowledge of e-commerce creator risk management is highly preferred.
• Understanding of global and regional e-commerce regulations, and online content safety issues is a plus.
• Business-level proficiency in other Southeast Asian languages is strongly preferred to facilitate interactions with regional external or internal stakeholders.
• Proficiency with SQL, Excel, and other business analytics tools is a plus.