REGIONAL SUPPORT ENGINEER

SAFRAN LANDING SYSTEMS SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Technical Support Engineer to provide expert assistance for Wheels & Brakes in the aerospace sector. This role involves leading technical queries, interfacing with airlines and MROs, and supporting the Customer Support Managers with essential reports and KPIs. The ideal candidate will have a strong engineering background, particularly in aerospace, and possess excellent communication skills. Join this dynamic team to contribute to high-performance standards in customer support and technical assistance across the South Asia region.

Qualifications

• Minimum Degree in Engineering or Aerospace related disciplines.
• 3 to 5 years of aerospace and aircraft related experience required.

Responsibilities

• Provide Technical Assistance for airlines/operators/MRO's for Wheels & Brakes.
• Lead on Wheel/Brake technical queries for the South Asia region.
• Support Commercial team with customer queries regarding parts.

Skills

Technical Assistance

Communication Skills

Problem-Solving

Microsoft Office Proficiency

Aerospace Knowledge

Education

Degree in Engineering

Degree in Aerospace

Tools

ConeCT

Technical Publication Documents

Job description

Job description

• Provide Technical Assistance for airlines/operators/MRO's for Wheels & Brakes.

• Take the lead on all Wheel/Brake technical queries for the South Asia region as they are received into the Customer Support Center through Safran LS ConeCT database.

• Ensure responses follow-up/traceability and performance with Velizy based PSE team, as needed.

• Interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments, on behalf of PSE team, as appropriate.

• Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary.

• Support regional CSM s (Customer Support Managers) with KPI's, reports and any other requirements as required.

• Support Commercial team customer queries - ie parts search, interchangeability.

• Identity with CSC and commercial support teams key dissatisfaction drivers (vs. competition) that require support.

• Provide key regional interface with W&B Repair facilities to develop in-service technical database for PSE.

• Develop and monitor unscheduled removal database for PSE with major Airlines/MRO.

• Work closely with PSE team to maintain accurate and timely partly line t support communication around complex technical issues.

• Help PSM/PSE to support any action to contribute to "OTD" performance with the Airlines/MRO, in case of shortage.

Job Requirements

• Minimum Degree in Engineering or Aerospace related disciplines.

• At least 3 to 5 years of aerospace and aircraft related experience

• Proficiency in Microsoft Office (Word, Excel, Powerpoint, Access), ConeCT, Technical publication documents.

• Speaking proficiency in French would be advantageous