Programme Executive (Flexi-work arrangement)

ANGUSKNIGHT SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

A leading company in Singapore is seeking a Programme Executive to ensure successful service delivery for their Career Guidance Project. This role involves supporting operations, marketing efforts, and maintaining client confidentiality while adhering to company policies. The ideal candidate will have strong communication skills and a minimum of two years' experience in a customer service or operations role.

Qualifications

• Minimum local Diploma qualification.
• A minimum of 2 years' relevant experience in a customer service or operations role.

Responsibilities

• Support day-to-day operations and marketing efforts for Career Guidance programmes.
• Liaise with vendors and manage enquiries.
• Compile attendance reports and participant feedback.

Skills

Customer Service

Communication

Time Management

Organizational Skills

IT Skills

Education

Diploma

Tools

Canva

Job description

Job Summary

The Programme Executivewill play an integral role in ensuring successful service delivery and customer satisfactionof our Career Guidance Project.He / she will be responsible for supporting day-to-day operations as well as our marketing efforts for our Career Guidance programmes.

Primary Duties:

a. Programme Operations

• Support ongoing programme duties such as liaising with vendors, collating participant entries and reporting, management of enquiry, processing of invoices, administering participation, etc.
• Attend to phone and email enquiries from members of public.
• To support Project Lead with uploading programme details on both internal/ external online system and tagging the relevant Trainers / Facilitators/ Career Consultants.
• Liaise with service providers and main client for any appointment booking and/or rescheduling.
• Compile attendance reports including relevant details such as reasons for missing appointments.
• Consolidate participant feedback and escalate any complaints to Project Lead.
• Schedule, perform and collate audit forms for submission.
• Provide ad hoc project-related support as required.

b. Marketing Support

• Assist Project Leads with basic amendment of marketing collaterals
• Support stakeholders with updating of EDMs to reflect monthly programme details

c. Administration & Quality

• Adhere to AKG Singapore, Project and Singapore Government guidelines, policies and procedures
• Ensure details on all systems are updated in a timely and accurate manner
• Provide accurate and timely reporting on all relevant activities
• Maintain strict confidentiality of client information in accordance with PDPA requirements

Skills and Knowledge Requirements:

• Minimum local Diploma qualification
• A minimum of 2 years' relevant experience in a customer service or operations role (experience in the HR/ Manpower or Employment sector a plus)
• Proficiency in Canva (experience in marketing collateral design and / or content creation a plus)
• Adhere to all company values and represent our business in a professional manner at all times
• Excellent verbal / written communication and interpersonal skills
• Highly organised with strong time management skill and attention to detail
• IT-savvy with the ability to pick up new systems / software
• Ability to perform with minimal supervision under a fast-paced, operational work environment