Training & Product Excellence Expert

TP VISION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a dynamic Training & Product Excellence Expert to design and deliver effective training programs for PHILIPS branded products. This role involves collaboration with marketing, R&D, and service teams to enhance product knowledge and sales performance across multiple regions.

Qualifications

• Experience in training development & facilitation, preferably in a sales or product-focused role.
• Technical product knowledge and understanding of market trends.

Responsibilities

• Design and develop country-specific training materials aligned with product ranges.
• Host online and offline training sessions, engaging audiences through interactive discussions.
• Evaluate training effectiveness by assessing application of learning to job performance.

Skills

Communication

Presentation

Problem-solving

Job description

Job Summary:

We are seeking a dynamic and detail-oriented Training & Product Excellence Expert to design, develop, and deliver effective training programs across multiple countries for PHILIPS branded TV & SOUNDBAR products. This role ensures that sales personnel (including retailers) are equipped with comprehensive product knowledge, enabling them to maximize customer engagement and sales performance. The ideal candidate will collaborate with marketing, R&D, and service teams to refine training content, monitor product evaluations, and provide ongoing support to regional teams.

Key Responsibilities:

1. Training Development & Delivery

• Design and develop country-specific training materials aligned with product ranges and market requirements.
• Host online and offline training sessions, engaging audiences through interactive discussions and hands-on practice.
• Provide summaries of training sessions and ensure necessary follow-ups for continuous learning.
• Evaluate training effectiveness by assessing application of learning to job performance across regions.
• Identify and implement additional training programs based on feedback from customers and country sales heads.

2. Product Knowledge & Market Insights

• Disseminate best product knowledge to sales personnel in the most efficient and timely manner.
• Identify key unique selling points and collaborate with R&D and marketing teams to enhance communication strategies (e.g., online portals, digital marketing, POSM).
• Maintain up-to-date product knowledge on new and existing models, ensuring competitive awareness.
• Monitor product evaluation and update training demonstrations accordingly.

3. Stakeholder Collaboration & Customer Support

• Provide early and comprehensive feedback to Country Managers regarding customer and promoter insights.
• Offer off-hours support to address queries from regional teams.
• Support aftersales service inquiries, working closely with service centers and installers to maximize customer satisfaction.

Key Skills & Qualifications:

• Experience in training development & facilitation, preferably in a sales or product-focused role.
• Strong communication and presentation skills to engage diverse audiences.
• Ability to analyze training effectiveness and implement improvements.
• Technical product knowledge and understanding of market trends.
• Cross-functional collaboration experience with marketing, R&D, and service teams.
• Problem-solving mindset with a proactive approach to customer and sales team support.

Why Join Us?

This role offers the opportunity to shape the knowledge and effectiveness of sales teams across multiple regions, ensuring they are equipped with the best tools to succeed. If you are passionate about training, product expertise, and driving sales performance, we’d love to hear from you!