Ticketing Host (2-year Contract)

Mount Faber Leisure Group Pte Ltd; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading company in Singapore is seeking a Ticketing Host to deliver exceptional guest experiences at Mount Faber and Sentosa's attractions. Responsibilities include managing ticket sales, providing guest services, and ensuring adherence to service standards. Ideal candidates will have strong communication skills and a customer-centric mindset.

Qualifications

• Prior experience in ticketing or retail sales is advantageous.
• Fluent in English, proficiency in other languages beneficial.

Responsibilities

• Manage daily ticket sales and ensure cash control.
• Provide exceptional guest service and handle inquiries.
• Maintain cleanliness and order in the working environment.

Skills

Communication

Customer Service

Sales

Education

GCE ‘N’ Level

Job description

We are looking for a Ticketing Host, responsible for delivering exceptional guest experiences at Mount Faber and Sentosa's attractions.

Key Responsibilities:

• Ticket Operations: Manage daily ticket sales for Sentosa-owned / managed attractions and southern islands. Ensure strict adherence to cash control procedures, safeguarding all revenue collection, float money, and ticket stock.

• Guest Services: Provide exceptional guest service, including offering information, handling Faber License membership applications, and managing the collection of advance tickets / documents.

• Service Standards: Consistently uphold Sentosa’s core priorities of Safety, Courtesy, Show and Efficiency at all guest touchpoints.

• Housekeeping: Ensure the working environment and associated facilities are clean, in good working order, and presentable to guests.

• Stay fully updated on current Mount Faber / Sentosa promotions, events, and happenings; consistently meet performance standards.

• Address guest feedback and resolve issues promptly, employing effective service recovery techniques when necessary.

• Report all incidents accurately and promptly to the immediate supervisor.

• Perform any other duties as assigned by Supervisor or Manager.

Job Requirements

• Minimum GCE ‘N’ Level.

• Prior experience in ticketing, retail sales, or within the tourism/hospitality industry is advantageous.

• Possess strong communication skills with a sales-driven mindset.

• Fluent in English. Proficiency in other languages is beneficial for assisting international guests.

• Must be customer-centric with a keen eye for detail to ensure a positive guest experience.

• Confident and accurate in handling cash transactions. Customer- and guest-centric

• Able to work rotating shifts, including weekends and public holidays.

Candidates with more extensive relevant experience may be considered for roles with commensurate responsibilities and compensation.