IT Infrastructure Engineer (Bank)

A-IT Software Services Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in Singapore is seeking a Technical Support Specialist to provide 24/7 support for OS, middleware, and container platforms. The role involves troubleshooting, system monitoring, and collaboration with technical teams to resolve incidents efficiently. Ideal candidates will have strong problem-solving skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. Opportunities for skill development and career growth are available.

Qualifications

• Basic understanding of operating systems (Windows, Linux).
• Familiarity with containerization platforms.

Responsibilities

• Act as the initial point of contact for incident reports.
• Continuously monitor system health and performance.
• Collaborate with technical teams for complex problems.

Skills

Problem Solving

Communication

Attention to Detail

Customer Service

Multitasking

Tools

Docker

Kubernetes

Job description

As the first point of contact, you will be responsible for troubleshooting and resolving basic technical issues, escalating more complex problems to higher-level support teams when necessary. This role requires a solid understanding of OS-level support, middleware technologies, and containerization, alongside strong problem-solving abilities and a commitment to providing timely resolutions to incidents.

Incident Resolution:

• Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.

System Monitoring and Maintenance:

• Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.

Basic Troubleshooting and Diagnosis:

• Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.

Log Collection and Analysis:

• Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.

Collaboration and Escalation:

• Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.

Required Skills and Qualifications:

Technical Skills:

• Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.

• Familiarity with containerization platforms (e.g., Docker, Kubernetes).

• Knowledge of monitoring and alerting tools for proactive system oversight.

• Understanding of basic networking concepts and how they relate to system performance and connectivity.

Communication Skills:

• Strong verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.

Customer-Oriented Mindset:

• Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.

Multitasking & Time Management:

• Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.

Attention to Detail:

• A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.

Shifts:

• This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.

Work Environment:

• The position will be based in an office environment, with occasional remote troubleshooting responsibilities for system-related issues.

Team Dynamics:

• Work in a collaborative and dynamic environment with opportunities for skill development and career growth.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA ande2i’s PDPA.”