Business Banking Account Manager, Global Commercial Banking Customer Service

OCBC (Singapore); Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking bank that has been a pillar in Singapore's financial landscape since 1932. This role offers you the chance to facilitate business account openings for SMEs, ensuring compliance and providing exceptional customer service. You will collaborate with various internal stakeholders to navigate the onboarding process smoothly. With a focus on innovation and a commitment to employee growth, this position is perfect for those looking to make a significant impact in the banking sector. Your journey towards a vibrant, future-ready career starts here.

Benefits

Competitive Salary

Flexible Benefits

Professional Development Opportunities

Community Initiatives

Qualifications

• Strong understanding of KYC and compliance regulations.
• Experience in customer service and account management.

Responsibilities

• Facilitate business account opening and customer onboarding.
• Conduct KYC and due diligence to ensure compliance.
• Provide exceptional customer service during onboarding.

Skills

KYC Compliance

Customer Service

Risk Assessment

Digital Onboarding

Education

Bachelor's Degree

Job description

Why Join

Global Commercial Banking serves businesses of all shapes and sizes, from micro start-ups to small and medium-sized enterprises in a spectrum of industries. We provide key services from trade, financing, and cash management to help businesses buy, sell operate daily. We offer expertise and beyond banking solutions for successful expansion locally and internationally.

Running a business is never easy. That’s where we come in, fulfilling everything beyond banking needs. Fuelled by your empathy for businesses, you’ll stand at the forefront of partnering small and medium-sized companies, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #OpportunityStartsHere on making real impact in developing these vital building blocks of our country’s economy, bringing bold business ambitions of young start-ups to life, being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.

What you do

• Facilitate the business account opening application process for customers, via interactive digital onboarding platforms.
• Liaise with customers for account opening pre-assessment requirements.
• Perform KYC patch work for customers who have dropped off from Online Business Account Opening platform.
• Conduct customer due diligence and KYC to understand business legitimacy and ensure compliance of mandatory banking policies and procedures.
• Ability to identify any potential risks or inconsistencies in the account opening process.
• Provide exceptional customer service while guiding customers through the account opening process.
• Maintain a high standard of client confidentiality and ensure compliance to bank regulations.

Who you work with

Global Commercial Banking serves the entire spectrum of customer segments especially the SMEs in Singapore. Candidate will be working closely with internal stakeholders such as Business Compliance, Product Management and Account Services to fulfil onboarding request.

Who we are

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do.

And so whether you want innovate needs-based financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.