Train Service Controller (Communications), NSEWL

SMRT Trains Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated communication specialist to enhance the travel experience of commuters. This role involves developing communication plans, making public announcements, and monitoring social media to identify trends. The ideal candidate should be proficient in both English and Mandarin, possess strong interpersonal skills, and thrive under pressure. Join a team committed to safety and excellence in public transport, where your contributions will directly impact millions of daily commuters.

Qualifications

• Diploma in any discipline is required.
• Excellent public speaking skills in both English and Mandarin.

Responsibilities

• Develop communication plans for public announcements.
• Monitor social media for trends and potential issues.
• Provide updates during train service delays.

Skills

Public speaking in English

Public speaking in Mandarin

Interpersonal skills

Strategic thinking

Ability to work under pressure

Education

Diploma in any discipline

Job description

Company description:

SMRT Trains Ltd, incorporated in 1987, operates Singapore's first mass rapid transit system. We manage and operate train services on the North-South Line, East-West Line, Circle Line, Thomson-East Coast Line, and Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

Our core values are Integrity, Service & Safety, and Excellence. SMRT is committed to providing safe, reliable, and comfortable service for our commuters.

Job Description

Responsibilities

• Develop communication plans and communicate to the public via audio and visual means.
• Monitor social media platforms to identify trends and potential issues.
• Provide situation updates and alternatives to enhance commuters' travel experience, especially during train service delays.
• Liaise with external agencies.
• Generate fault requests for relevant departments.
• Able to perform rotating shifts, including weekends and public holidays.

Qualifications & Work Experience

Diploma in any discipline.

Skills

• Proficient in making public train announcements in both English and Mandarin.
• Good interpersonal and communication skills; able to work independently and in a diverse team environment.
• Highly motivated and able to work under pressure.
• Strategic thinking skills.