Receptionists

KLHEALTH PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Assistant to support daily operations in a vibrant clinic. This role involves ensuring customer satisfaction through attentive service, managing appointments, and maintaining a tidy front desk. You'll be the friendly face greeting guests and addressing their inquiries while also handling essential administrative tasks. Join a dynamic team where your contributions will directly impact customer experience and operational success in a thriving environment. If you have a passion for helping others and a knack for organization, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to manage appointments and maintain inventory.

Responsibilities

• Assist Branch Manager with daily operations and customer service.
• Monitor appointment bookings and manage inventory effectively.

Skills

Customer Service

Communication Skills

Inventory Management

Appointment Scheduling

Education

High School Diploma

Customer Service Training

Job description

Job Description & Responsibilities:

- Assist Branch Manager with day-to-day operations & functions.

- Attend to all customers’ issues and provide accurate, appropriate, and immediate responses, ensuring complete customer satisfaction.

- Acknowledge and greet guests entering and leaving the facility.

- Attend to all incoming calls and redirect them or take down messages.

- Maintain knowledge of all services, products, and prices.

- Daily monitoring of appointment bookings to make sure there are sufficient customers to achieve daily sales, sufficient staff to service customers, and smooth operating & functioning of the outlet.

- Scheduling of appointments.

- Basic customer registration, financial billing, and cashier.

- Attending to customers’ pre & post-consultation inquiries.

- Maintain tidiness of the front desk.

- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary

- Administer, record, and maintain customer records and files.

- Performed regular follow-ups on customers to upkeep customer care.

- Always maintain safety standards and cleanliness of the salon/clinic.

- Any other ad-hoc duties as assigned.