Service Management Officer (SMO)

NCS; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in IT services is seeking an experienced IT Infrastructure professional to design and implement robust systems. The role involves overseeing infrastructure projects, providing technical leadership, and ensuring system reliability and security. Ideal candidates will have a strong background in Cloud Computing and Windows Administration, along with excellent problem-solving and communication skills.

Qualifications

• Typically 10 years of experience with substantial project work in IT Infrastructure.
• Proficient in written and spoken English.
• Willingness to travel as required.

Responsibilities

• Design and implement scalable IT infrastructure for SSOE.
• Ensure system reliability and optimize performance.
• Lead infrastructure projects and initiatives.

Skills

Cloud Computing

Windows Administration

Active Directory support

Problem-solving

Communication

Interpersonal skills

Education

Diploma or Degree in Computer Science

Management of Information Systems

Job description

Primary Purpose:

• Design, implement, and maintain robust IT systems SSOE, ensuring reliability, scalability, and security. Oversee infrastructure projects, optimize performance, and provide technical leadership and guidance.

Responsibilities

• Design and implement scalable IT infrastructure for SSOE.

• Ensure system reliability and optimize performance.

• Lead infrastructure projects and initiatives within SSOE.

• Provide technical guidance and mentorship to team members.

• Implement security measures and ensure compliance with relevant regulations.

• Conduct system upgrades and enhancements.

• Resolve complex technical issues efficiently.

• Perform monthly and ad-hoc patching for various servers as required by SSOE contracts.

• Conduct ongoing performance tuning, hardware upgrades, and resource optimization, including configuring CPU, memory, and disk partitions.

• Generate monthly performance reports and capture server health statistics for capacity planning.

• Perform level 1 troubleshooting and maintenance for storage and collaborate with level 2 storage teams for advanced troubleshooting and deployment of new storage solutions.

• Address other server-related requests as necessary.

• Escort vendors within customer premises as required.

• Participate in rotating standby shifts for night or weekend tasks when needed.

Requirements

• Typically 10 years of experience with substantial project work in IT Infrastructure.

• Proficiency in Cloud Computing, Windows Administration and Active Directory support.

• Diploma or Degree in Computer Science, Information Technology, Management of Information Systems, or equivalent.

• Strong problem-solving skills and innovative thinking.

• Team player with excellent communication and interpersonal skills.

• Self-motivated with a positive attitude and high energy.

• Customer-focused mindset.

• Proficient in written and spoken English.

• Willingness to travel as required.