Clinic Assistant - Woodleigh Mall

IHH Healthcare; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated administrative professional to manage patient registrations and billing processes. The role involves ensuring accurate data entry, handling inquiries, and performing basic clinical duties. Candidates should possess strong communication skills and relevant certifications, with a preference for those with healthcare experience.

Qualifications

• Higher NITEC certification in Business Administration or Diploma in any discipline.
• GCE 'O'/'N' level.

Responsibilities

• Ensure patients are registered promptly and details are correctly captured.
• Handle all enquiries, transferring calls, and taking messages.
• Perform basic clinical duties like taking vital signs and phlebotomy if certified.

Skills

Communication

Customer Service

Interpersonal Skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Education

Higher NITEC certification in Business Administration

GCE 'O'/'N' level

Tools

Clinic Management System

Job description

Responsibilities would include, but not be limited to, the following:

- Ensure patients are registered promptly and details are correctly captured in the system

- Ensure accurate tagging of Corporate / Insurance / Government and any other direct billing in system

- Ensure all appointments are captured accurately in system and follow up with clients, doctors, and other departments promptly

- Handle all enquires, transferring of calls, taking down important messages for follow up

- File and revert reports, ensuring tracking of referral appointments, follow up appointments are fulfilled in accordance to policies

- Ensure entries from the Doctors / Nurses and any other parties tallies with the billing and service rendered

- Ensure bills are in accordance with contract requirement. Accepting correct LOG / Letter of Undertaking / Deposits for patients

- Close all transactions at the end of the clinic operations. Ensure Daily Reports tally with cash collection and all cashless transactions

- Ensure amount written in cash bag tally with daily sales collection

- To perform basic clinical duties (Taking vital signs, Phlebotomy if certified, etc)
Requirements:

- Higher NITEC certification in Business Administration or Diploma in any discipline

- GCE “O”/ “N” level

Skills & Knowledge:

-Proficient in Microsoft Excel and Word

- Good communication, customer service and interpersonal skills

- Knowledge of Clinic Management System is preferred

- Healthcare experiences will be advantageous