Assistant Manager, Clinic Operations Management (Healthcare)

Thomson Medical Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Clinic Operations Manager to oversee daily operations of specialist clinics. The role involves strategic planning, budget management, and team leadership to ensure high-quality patient care and operational efficiency. The ideal candidate will have a degree in Business and extensive experience in healthcare operations, demonstrating strong financial acumen and excellent interpersonal skills.

Qualifications

• Minimum 3 years’ experience in Healthcare/Hospital/Clinic Operations.
• At least 1 year in managerial or team management capacity.

Responsibilities

• Oversee daily operations of specialist clinics ensuring efficient service delivery.
• Manage budgets, expenses, and revenue targets.
• Lead a team of clinic operation staff and promote continuous learning.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Financial Acumen

Team Management

Education

Degree in Business

Job description

The incumbent will be responsible for the day-to-day operations of Specialist Clinics, ensuring high-quality patient care, operational efficiency, financial sustainability and compliance with necessary regulations.

PRIMARY DUTIES & RESPONSIBILITIES

1. Strategic Planning and Development:

• Participate in the development and execution of strategic plans for expanding clinic services and improving operations.
• Work closely with senior leadership to align operational goals with organizational objectives and long-term vision.
• Identify growth opportunities and recommend strategies for service expansion, partnerships, and process improvements.

2. Budget and Financial Management:

• Support in the financial performance of the clinics, managing budgets, expenses, and revenue targets.
• Collaborate with Ops Management & Finance teams to analyze financial reports, identify cost-saving opportunities, and ensure financial sustainability.

3. Operational Leadership & Business Management:

• Oversee the daily operations of the specialist clinics, ensuring efficient service delivery and high patient satisfaction.
• Manage staffing levels, resource allocation, and operational workflows to optimize patient throughput and care quality.
• Develop and implement operational policies, procedures, and best practices across clinics.
• Work closely with Management, Doctors, staff and patients in ensuring operational needs are met and resolved.
• Ensure full compliance with necessary authorities and accreditation requirements are in place for all clinics.

4. Team Management and Development:

• Lead and manage a team of clinic operation staff
• Promote a culture of continuous learning, professional development, and accountability.
• Conduct regular performance reviews, provide coaching, and foster a collaborative work environment.

5. Any other relevant operational duties as assigned.

Requirements

• Degree in Business, or a related field
• Minimum 3 years’ experience in Healthcare/Hospital/Clinic Operations, with at least 1 year in managerial or team management capacity
• In-depth knowledge of healthcare regulations, licensing requirements and compliance standards
• Strong financial acumen to manage business units
• Good interpersonal, communication and organizational skills
• Positive people management skills, proactive and service orientated
• A team player with a positive attitude, professionalism and a strong work ethic